Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    after upgrade kopano-server 8.7.80.465.4206adbb5 all users gone

    Kopano Groupware Core
    5
    16
    1246
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • A Former User
      A Former User last edited by A Former User

      hi,

      this morning i did an upgrade to the new kopano-server. now all users are gone within kopano?

      0_1547024129784_66122fca-63d8-4841-b4f7-3e9494e03925-image.png

      All services are running

      UPDATE:

      After reverting back to the previous version all is ok again. Users are recognised again.

      umgfoin 1 Reply Last reply Reply Quote 0
      • umgfoin
        umgfoin @Guest last edited by umgfoin

        Good morning,
        Any hints in server.log?
        You already converted your database-scheme to utf8mb4? (kopano-dbadm usmp)?
        Ref. here: RELNOTES.txt
        ++umgfoin.

        A Former User 1 Reply Last reply Reply Quote 0
        • A Former User
          A Former User @umgfoin last edited by

          @umgfoin

          this was indeed the problem.

          After the db conversion all is ok.

          Thank you!

          1 Reply Last reply Reply Quote 0
          • john3377
            john3377 last edited by john3377

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • john3377
              john3377 last edited by

              This post is deleted!
              1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano last edited by

                Hi @ckruijntjens ,

                thanks for your report. I have created https://jira.kopano.io/browse/KC-1378 to check this internally. But since there have not been any further reports about this I am wondering if this could actually be an error in the server.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                A Former User 1 Reply Last reply Reply Quote 0
                • A Former User
                  A Former User @fbartels last edited by

                  @fbartels

                  Hi. No please do not report a bug. it was my error. i did not know that we need to run

                  kopano-dbadm usmp

                  After i run this the problems where solved.

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano last edited by

                    the thing is: you should not be required to run this command

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    A Former User 1 Reply Last reply Reply Quote 0
                    • A Former User
                      A Former User @fbartels last edited by

                      @fbartels

                      A ok. Perfect then its a bug.

                      Do you have any news on the spamd error in an other post? i got the sam error as other users.

                      https://forum.kopano.io/topic/2027/kopano-spamd-error-permissionerror-errno-1-operation-not-permitted/19

                      umgfoin 1 Reply Last reply Reply Quote 0
                      • umgfoin
                        umgfoin @Guest last edited by umgfoin

                        Hi Felix,
                        fyi, my server-log, after upgrading to git-master 8.7.80.466.
                        All problems gone with 2nd restart following mb4-conversion.

                        Tue Jan  8 16:52:11 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 27370 uid 0)
Tue Jan  8 16:52:11 2019: [info   ] Using epoll events
Tue Jan  8 16:52:11 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 16:52:11 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 16:52:11 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 16:52:11 2019: [info   ] Audit logging not enabled.
Tue Jan  8 16:52:11 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 27370 uid 482)
Tue Jan  8 16:52:11 2019: [info   ] Using epoll events
Tue Jan  8 16:52:11 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 16:52:11 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 16:52:11 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 16:52:11 2019: [notice ] Connection to database 'kopano_db' succeeded
Tue Jan  8 16:52:11 2019: [warning] K-1244: Your database does not support storing 4-byte UTF-8! The content of some mails may be truncated. The DB should be upgraded with `kopano-dbadm usmp` and kopano-server be restarted.
Tue Jan  8 16:52:11 2019: [notice ] Querying database for searchfolders. This may take a while.
Tue Jan  8 16:52:11 2019: [notice ] Loading search folders.
Tue Jan  8 16:52:11 2019: [notice ] Done loading search folders.
Tue Jan  8 16:52:11 2019: [notice ] Startup succeeded on pid 27374
Tue Jan  8 16:52:11 2019: [info   ] Auto-creating user from external source
Tue Jan  8 16:52:31 2019: [info   ] Previous message logged 100 times
Tue Jan  8 16:52:31 2019: [info   ] Auto-creating user from external source
Tue Jan  8 16:52:51 2019: [info   ] Previous message logged 100 times

                        […]

                        Tue Jan  8 17:18:24 2019: [info   ] Auto-creating user from external source
Tue Jan  8 17:18:24 2019: [info   ] Previous message logged 5 times
Tue Jan  8 17:18:24 2019: [warning] Shutting down
Tue Jan  8 17:18:24 2019: [info   ] Shutdown all current sessions
Tue Jan  8 17:18:24 2019: [info   ] Shutdown notification manager
Tue Jan  8 17:18:25 2019: [notice ] Waiting for mysql_server_end
Tue Jan  8 17:18:25 2019: [notice ] Waiting for mysql_library_end
Tue Jan  8 17:18:25 2019: [=======] Server shutdown complete.
Tue Jan  8 17:18:26 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:18:26 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 1350 uid 0)
Tue Jan  8 17:18:26 2019: [info   ] Using epoll events
Tue Jan  8 17:18:26 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:18:26 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:18:26 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:18:26 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:18:26 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 1350 uid 482)
Tue Jan  8 17:18:26 2019: [info   ] Using epoll events
Tue Jan  8 17:18:26 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:18:26 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:18:26 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:18:26 2019: [notice ] Connection to database 'kopano_db' succeeded
Tue Jan  8 17:18:26 2019: [warning] K-1244: Your database does not support storing 4-byte UTF-8! The content of some mails may be truncated. The DB should be upgraded with `kopano-dbadm usmp` and kopano-server be restarted.
Tue Jan  8 17:18:26 2019: [notice ] Querying database for searchfolders. This may take a while.
Tue Jan  8 17:18:26 2019: [notice ] Loading search folders.
Tue Jan  8 17:18:26 2019: [notice ] Done loading search folders.
Tue Jan  8 17:18:26 2019: [notice ] Startup succeeded on pid 1354
Tue Jan  8 17:18:32 2019: [info   ] Auto-creating user from external source
Tue Jan  8 17:19:22 2019: [info   ] Previous message logged 100 times
Tue Jan  8 17:19:22 2019: [info   ] Auto-creating user from external source
Tue Jan  8 17:19:49 2019: [info   ] Previous message logged 35 times
Tue Jan  8 17:19:49 2019: [warning] Shutting down
Tue Jan  8 17:19:49 2019: [info   ] Shutdown all current sessions
Tue Jan  8 17:19:49 2019: [crit   ] ----------------------------------------------------------------------
Tue Jan  8 17:20:01 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:20:01 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 1663 uid 0)
Tue Jan  8 17:20:01 2019: [info   ] Using epoll events
Tue Jan  8 17:20:01 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:20:01 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:20:01 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:20:01 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:20:01 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 1663 uid 482)
Tue Jan  8 17:20:01 2019: [info   ] Using epoll events
Tue Jan  8 17:20:01 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:20:01 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:20:01 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:20:01 2019: [notice ] Connection to database 'kopano_db' succeeded
Tue Jan  8 17:20:01 2019: [notice ] Querying database for searchfolders. This may take a while.
Tue Jan  8 17:20:02 2019: [notice ] Loading search folders.
Tue Jan  8 17:20:02 2019: [notice ] Done loading search folders.
Tue Jan  8 17:20:02 2019: [notice ] Startup succeeded on pid 1667
Tue Jan  8 17:20:59 2019: [warning] Shutting down
Tue Jan  8 17:20:59 2019: [info   ] Shutdown all current sessions
Tue Jan  8 17:20:59 2019: [error  ] K-1249: abandoned dfpair/ECDatabase instance
Tue Jan  8 17:20:59 2019: [info   ] Shutdown notification manager
Tue Jan  8 17:20:59 2019: [crit   ] ----------------------------------------------------------------------
Tue Jan  8 17:20:59 2019: [crit   ] Fatal error detected. Please report all following information.
Tue Jan  8 17:20:59 2019: [crit   ] Application kopano-server version: 8.7.80.466
Tue Jan  8 17:20:59 2019: [crit   ] OS: Linux, release: 2.6.32-042stab120.20, version: #1 SMP Fri Mar 10 16:52:50 MSK 2017, hardware: x86_64
Tue Jan  8 17:20:59 2019: [crit   ] Thread name: z-s: idle threa
Tue Jan  8 17:20:59 2019: [crit   ] Peak RSS: 13252
Tue Jan  8 17:20:59 2019: [crit   ] Pid 1667 caught SIGSEGV (11), traceback:
Tue Jan  8 17:20:59 2019: [crit   ] Backtrace:
Tue Jan  8 17:21:00 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:21:00 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 2037 uid 0)
Tue Jan  8 17:21:00 2019: [info   ] Using epoll events
Tue Jan  8 17:21:00 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:21:00 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:21:00 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:21:00 2019: [info   ] Audit logging not enabled.
Tue Jan  8 17:21:00 2019: [=======] Starting kopano-server version 8.7.80.466 (pid 2037 uid 482)
Tue Jan  8 17:21:00 2019: [info   ] Using epoll events
Tue Jan  8 17:21:00 2019: [notice ] Listening for TCP connections on port 236
Tue Jan  8 17:21:00 2019: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Tue Jan  8 17:21:00 2019: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Tue Jan  8 17:21:00 2019: [notice ] Connection to database 'kopano_db' succeeded
Tue Jan  8 17:21:00 2019: [notice ] Querying database for searchfolders. This may take a while.
Tue Jan  8 17:21:00 2019: [notice ] Loading search folders.
Tue Jan  8 17:21:00 2019: [notice ] Done loading search folders.
Tue Jan  8 17:21:00 2019: [notice ] Startup succeeded on pid 2041

                        ++umgfoin.

                        1 Reply Last reply Reply Quote 0
                        • fbartels
                          fbartels Kopano last edited by

                          @umgfoin are you referring to:

                          Tue Jan  8 17:20:59 2019: [crit   ] Fatal error detected. Please report all following information.
Tue Jan  8 17:20:59 2019: [crit   ] Application kopano-server version: 8.7.80.466
Tue Jan  8 17:20:59 2019: [crit   ] OS: Linux, release: 2.6.32-042stab120.20, version: #1 SMP Fri Mar 10 16:52:50 MSK 2017, hardware: x86_64
Tue Jan  8 17:20:59 2019: [crit   ] Thread name: z-s: idle threa
Tue Jan  8 17:20:59 2019: [crit   ] Peak RSS: 13252
Tue Jan  8 17:20:59 2019: [crit   ] Pid 1667 caught SIGSEGV (11), traceback:
Tue Jan  8 17:20:59 2019: [crit   ] Backtrace:

                          ?

                          I don’t see anything else out of the ordinary or without clear instructions to fix.

                          Regards Felix

                          Resources:
                          https://kopano.com/blog/how-to-get-kopano/
                          https://documentation.kopano.io/
                          https://kb.kopano.io/

                          Support overview:
                          https://kopano.com/support/

                          umgfoin 1 Reply Last reply Reply Quote 0
                          • umgfoin
                            umgfoin @fbartels last edited by

                            Basically to:

                            Tue Jan  8 16:52:11 2019: [notice ] Startup succeeded on pid 27374
Tue Jan  8 16:52:11 2019: [info   ] Auto-creating user from external source
Tue Jan  8 16:52:31 2019: [info   ] Previous message logged 100 times
[...]

                            Probably as a consequence, login to the server was not possible (user/credentials rejected) until the manual db-conversion was done. (I’m havinguser_plugin = db)

                            The sigsegv could have been result of a make install while the server process was inadvertently still up, so don’t take to much attention on this ( I tried a src-rebuild as first measurement).

                            ++umgfoin.

                            1 Reply Last reply Reply Quote 0
                            • fbartels
                              fbartels Kopano last edited by

                              ah, I have overlooked the “Auto-creating”. I heard this morning that when doing upgrades from 8.6 to 8.7 to master this could be observed only at the last upgrade step. We are currently busy with a customer escalation, will try to get to this some time afterwards.

                              Regards Felix

                              Resources:
                              https://kopano.com/blog/how-to-get-kopano/
                              https://documentation.kopano.io/
                              https://kb.kopano.io/

                              Support overview:
                              https://kopano.com/support/

                              umgfoin 1 Reply Last reply Reply Quote 0
                              • umgfoin
                                umgfoin @fbartels last edited by

                                @fbartels said in after upgrade kopano-server 8.7.80.465.4206adbb5 all users gone:

                                We are currently busy with a customer escalation, will try to get to this some time afterwards.

                                No worries. Times are anyway best for skiing, now.

                                1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano last edited by

                                  There is a pr in review for this

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  1 Reply Last reply Reply Quote 0
                                  • ikue
                                    ikue last edited by

                                    Is it safe to run the command “kopano-dbadm usmp” twice?

                                    On first run, it seems that it was stopped somewhere in between with a timeout.

                                    1 Reply Last reply Reply Quote 0
                                    • First post
                                      Last post