Kopano-spamd not starting because of No module named '_MAPICore'No module named '_MAPICore'

[jonny12]

Hi Everybody,
I have installed kopano-core 8.7.80.307, working okay.
But the kopano-spamd ist not coming up because of:

File “/usr/lib/python3/dist-packages/MAPICore.py”, line 18, in swig_import_helper
return importlib.import_module(mname)
File “/usr/lib/python3.7/importlib/init.py”, line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
File “<frozen importlib._bootstrap>”, line 1006, in _gcd_import
File “<frozen importlib._bootstrap>”, line 983, in _find_and_load
File “<frozen importlib._bootstrap>”, line 965, in _find_and_load_unlocked
ModuleNotFoundError: No module named ‘_MAPICore’

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “/usr/sbin/kopano-spamd”, line 4, in <module>
import kopano_spamd
File “/usr/lib/python3/dist-packages/kopano_spamd/init.py”, line 8, in <module>
import kopano
File “/usr/lib/python3/dist-packages/kopano/init.py”, line 55, in <module>
from .config import Config, CONFIG
File “/usr/lib/python3/dist-packages/kopano/config.py”, line 16, in <module>
from . import utils as _utils
File “/usr/lib/python3/dist-packages/kopano/utils.py”, line 15, in <module>
from MAPI import (
File “/usr/lib/python3/dist-packages/MAPI/init.py”, line 4, in <module>
from MAPICore import *
File “/usr/lib/python3/dist-packages/MAPICore.py”, line 21, in <module>
_MAPICore = swig_import_helper()
File “/usr/lib/python3/dist-packages/MAPICore.py”, line 20, in swig_import_helper
return importlib.import_module(’_MAPICore’)
File “/usr/lib/python3.7/importlib/init.py”, line 127, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
ModuleNotFoundError: No module named ‘_MAPICore’

But I have installed everything without Errors.

So any Ideas?

Thank you.
Regards
Thomas

[fbartels]

Hi @jonny12 ,

what distribution are you using?

[dev107]

If someone is coming from Google to this page as he/she has the same error (like me g), check if you’ve incompatible versions of the python3 packages. I mixed them up with stable/unstable. After downgrading anything works fine.

By the way I wasn’t able to start kopano-search - but with the same error.

Best wishes