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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Kopano server error - Error in logs

    Kopano Groupware Core
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    • mcostan
      mcostan last edited by mcostan

      Good afternoon,

      I am getting these errors:

      Mon Nov  5 13:00:00 2018: [info   ] Start scheduled softdelete clean up                                                                                          
Mon Nov  5 13:00:05 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:00:05 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:00:05 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:00:05 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:00:17 2018: [info   ] Softdelete done: removed 0 stores, 0 folders, and 0 messages                                                                 
Mon Nov  5 13:02:57 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:02:57 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:02:57 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:02:57 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:07:44 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:07:44 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:07:44 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:07:44 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:08:02 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:08:02 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:08:02 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
Mon Nov  5 13:08:02 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
Mon Nov  5 13:08:52 2018: [error  ] Error while querying search on "file:///var/run/kopano/search.sock", 0x80040115                                              
Mon Nov  5 13:09:20 2018: [error  ] SQL [00006386] Failed: Lock wait timeout exceeded; try restarting transaction, Query Size: 75, Query: "SELECT change_id,sourc
ekey,sync_type FROM syncs WHERE id=4020342 FOR UPDATE"                                                                                                           
Mon Nov  5 13:09:20 2018: [error  ] KDatabase::DoSelect(): query failed: "Lock wait timeout exceeded; try restarting transaction", query: SELECT change_id,source
key,sync_type FROM syncs WHERE id=4020342 FOR UPDATE

      I haven’t done anything special nor changed anything.

      What do I need to do?

      Versions as below:

      WebApp:
      3.4.24.1914+1063.1
      Kopano Core:
      8.6.7
      Z-Push:
      2.4.4+0-0

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      • mcostan
        mcostan last edited by

        Good afternoon,

        I looked at some posts that mentioned this in the past but I couldn’t make much sense of it.

        This has really started for me very recently… I have never seen these errors in the log files.

        1 Reply Last reply Reply Quote 0
        • mcostan
          mcostan last edited by

          Good afternoon,

          I was wondering if anyone had any solution for this. Should I perhaps remove all the search indices and reindex the entire server? Would that fix it?

          1 Reply Last reply Reply Quote 0
          • jengelh
            jengelh Banned last edited by

            k-search is not even running - and hence can’t be the cause.

            1 Reply Last reply Reply Quote 0
            • mcostan
              mcostan last edited by

              so I am back to square one, I have absolutely no idea…

              1 Reply Last reply Reply Quote 0
              • jengelh
                jengelh Banned last edited by

                A zero-size entryid cannot realistically exist. If it is reproducible, that should be debugged in some remote session. Since it happens right on startup, that suggests it may be reliably reproducible.

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                • mcostan
                  mcostan last edited by

                  It is reproducible all the time…

                  It happens in the log file during the day.

                  1 Reply Last reply Reply Quote 0
                  • mcostan
                    mcostan last edited by

                    Good morning,

                    I would appreciate if anyone had any ideas on how to investigate this. It is happening all the time and when it does, the server grounds to a halt…

                    Mon Feb 25 10:07:41 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:07:41 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
Mon Feb 25 10:08:13 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
Mon Feb 25 10:08:13 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0
                    1 Reply Last reply Reply Quote 0
                    • bhuisman
                      bhuisman last edited by

                      @mcostan if you have a subscription I recommend that you get in contact with our support team (https://kopano.com/support-info/) - they can organize a remote session to have a shared look at your system.

                      Regards, Bob

                      Need support?
                      Have a look at https://kopano.com/support/ for options.

                      Helpful resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

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                      • mcostan
                        mcostan last edited by

                        Bob,

                        I don’t… I am a community user…

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