Kopano server error - Error in logs



  • Good afternoon,

    I am getting these errors:

    Mon Nov  5 13:00:00 2018: [info   ] Start scheduled softdelete clean up                                                                                          
    Mon Nov  5 13:00:05 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:00:05 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:00:05 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:00:05 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:00:17 2018: [info   ] Softdelete done: removed 0 stores, 0 folders, and 0 messages                                                                 
    Mon Nov  5 13:02:57 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:02:57 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:02:57 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:02:57 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:07:44 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:07:44 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:07:44 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:07:44 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:08:02 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:08:02 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:08:02 2018: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                     
    Mon Nov  5 13:08:02 2018: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                  
    Mon Nov  5 13:08:52 2018: [error  ] Error while querying search on "file:///var/run/kopano/search.sock", 0x80040115                                              
    Mon Nov  5 13:09:20 2018: [error  ] SQL [00006386] Failed: Lock wait timeout exceeded; try restarting transaction, Query Size: 75, Query: "SELECT change_id,sourc
    ekey,sync_type FROM syncs WHERE id=4020342 FOR UPDATE"                                                                                                           
    Mon Nov  5 13:09:20 2018: [error  ] KDatabase::DoSelect(): query failed: "Lock wait timeout exceeded; try restarting transaction", query: SELECT change_id,source
    key,sync_type FROM syncs WHERE id=4020342 FOR UPDATE                                                              
    

    I haven’t done anything special nor changed anything.

    What do I need to do?

    Versions as below:

    WebApp:
    3.4.24.1914+1063.1
    Kopano Core:
    8.6.7
    Z-Push:
    2.4.4+0-0



  • Good afternoon,

    I looked at some posts that mentioned this in the past but I couldn’t make much sense of it.

    This has really started for me very recently… I have never seen these errors in the log files.



  • Good afternoon,

    I was wondering if anyone had any solution for this. Should I perhaps remove all the search indices and reindex the entire server? Would that fix it?



  • k-search is not even running - and hence can’t be the cause.



  • so I am back to square one, I have absolutely no idea…



  • A zero-size entryid cannot realistically exist. If it is reproducible, that should be debugged in some remote session. Since it happens right on startup, that suggests it may be reliably reproducible.



  • It is reproducible all the time…

    It happens in the log file during the day.



  • Good morning,

    I would appreciate if anyone had any ideas on how to investigate this. It is happening all the time and when it does, the server grounds to a halt…

    Mon Feb 25 10:07:41 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:07:41 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:07:42 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:07:42 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:08:12 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:08:12 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0                                                                       
    Mon Feb 25 10:08:13 2019: [error  ] K-1571: setFlags: entryid has size 0; not enough for EID_V0.usFlags (28)                                                          
    Mon Feb 25 10:08:13 2019: [error  ] K-1573: eid.setFlags: K-1571: entryid is not of type EID_V0   
    

  • Kopano

    @mcostan if you have a subscription I recommend that you get in contact with our support team (https://kopano.com/support-info/) - they can organize a remote session to have a shared look at your system.



  • Bob,

    I don’t… I am a community user…


Log in to reply