ImportError: No module named 'kopano_presence'

petervbeck

Kopano Presence on Debian Stretch with nightly version 8.6.81.228-0+37.1 does not start. After upgrading to the most recent nightly (8.6.81.228-0+37.1) still no luck:

# systemctl start kopano-presence.service 
# systemctl status kopano-presence.service 
● kopano-presence.service - Kopano Groupware Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; disabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Wed 2018-09-26 16:09:13 CEST; 7s ago
  Process: 7189 ExecStart=/usr/sbin/kopano-presence -F (code=exited, status=1/FAILURE)
 Main PID: 7189 (code=exited, status=1/FAILURE)

Sep 26 16:09:13 unxgrp001 systemd[1]: Started Kopano Groupware Core Presence Daemon.
Sep 26 16:09:13 unxgrp001 kopano-presence[7189]: Traceback (most recent call last):
Sep 26 16:09:13 unxgrp001 kopano-presence[7189]:   File "/usr/sbin/kopano-presence", line 4, in <module>
Sep 26 16:09:13 unxgrp001 kopano-presence[7189]:     import kopano_presence
Sep 26 16:09:13 unxgrp001 kopano-presence[7189]: ImportError: No module named 'kopano_presence'
Sep 26 16:09:13 unxgrp001 systemd[1]: kopano-presence.service: Main process exited, code=exited, status=1/FAILURE
Sep 26 16:09:13 unxgrp001 systemd[1]: kopano-presence.service: Unit entered failed state.
Sep 26 16:09:13 unxgrp001 systemd[1]: kopano-presence.service: Failed with result 'exit-code'.

Is it just me or is anything broken here ?

On the stable/supported version are no such issues.

Regards
Peter

tjoen

/usr/lib/python2.7/site-packages/kopano_presence/ is part of copanocore-8.6.80 here

petervbeck

I can find some files under /usr/lib/python2.7/dist-packages/kopano_presence/ (but not in site-packages)

ls /usr/lib/python2.7/dist-packages/kopano_presence/
__init__.py  __init__.pyc  plugin_spreed.py  plugin_spreed.pyc  plugin_xmpp.py  plugin_xmpp.pyc  version.py  version.pyc

and under python3.5

ls /usr/lib/python3.5/site-packages/kopano_presence/
__init__.py  plugin_spreed.py  plugin_xmpp.py  __pycache__  version.py

but it just doesn’t work, no matter if i purge the package, reinstall it or whatever I’m trying to do.
Also when trying to copy the folder to site-packages (the directory does not exist, had to create it by myself), but to no avail.

tjoen

@petervbeck

I can find some files under /usr/lib/python2.7/dist-packages/kopano_presence/ (but not in site-packages)

Also when trying to copy the folder to site-packages (the directory does not exist, had to create it by myself), but to no avail.

On the first line of /usr/sbin/kopano-presence you can see which Python is used. you can disregard the other Python. So I guess you copied in the Python2-directory.
Is dist-packages normal in Debian? If tere is no site-packages-directory the where are Python2 modules installd in Debian? And are they working?

petervbeck

I didn’t copy anything manually until now.
But after copying kopano_presence from /usr/lib/python3.5/site-packages/kopano_presence/ to /usr/lib/python3/dist-packages/ it seems to work…

● kopano-presence.service - Kopano Groupware Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; disabled; vendor preset: enabled)
   Active: active (running) since Fri 2018-09-28 09:42:20 CEST; 7s ago
 Main PID: 29047 (kopano-presence)
    Tasks: 3 (limit: 4915)
   CGroup: /system.slice/kopano-presence.service
           └─29047 /usr/bin/python3 /usr/sbin/kopano-presence -F

Sep 28 09:42:20 unxgrp001 systemd[1]: Started Kopano Groupware Core Presence Daemon.
Sep 28 09:42:20 unxgrp001 kopano-presence[29047]:  * Running on http://127.0.0.1:1234/ (Press CTRL+C to quit)