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    Alot of issues after updating multi-tenant environment Kopano Servers

    Kopano Groupware Core
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    • ralphy
      ralphy last edited by

      Hello together,

      I’m running 3 Kopano Servers and 2 DCs in a multi-tenant environment with almost 2000 users.
      I never had any problems with the system, untill I updated the servers from 8.5.x to 8.6.7.

      Now I’m struggling with the errorlogs since over 3 weeks, but I have no clue what to do anymore. I tried to google every single error code, compared all configs etc. The errors affect alot of users, that’s why I really need to fix the issues.

      The most users affecting issues right now:

      • zPush (Outlook2013 and Outlook2016 not syncing anymore -> tried different versions of KOE already -> Sync is starting -> Empty Folder structure gets synced -> Outlook disconnects)
      • Sending E-Mails to distribution groups with alot of members (Every distribution group with over 600 members fails -> very necessary for us, because we are using distrubution groups with over 1000 members in it)

      Here some errors from my logs:

      zPush Log:
      [WARN] [#unknown] /usr/share/z-push/backend/kopano/mapiprovider.php:274 mapi_zarafa_getuser_by_name(): Unable to resolve the user: 8004010F (2)
      [WARN] [#unknown] KopanoBackend->HasReadACLs(): error, no entryid resolved for x on store Resource id #x

      dagent + Maillog:
      [error ] [11146] Autoresponder failed
      [error ] [22920] HRESULT ResolveServerToPath(IMAPISession*, const serverrecipients_t*, const string&, serverrecipients_t*): GetServerDetails failed: not found (8004010f)
      [error ] [22920] HRESULT ProcessDeliveryToCompany(pym_plugin_intf*, IMAPISession*, LPADRBOOK, FILE*, const serverrecipients_t*, DeliveryArgs*): ResolveServerToPath failed: not found (8004010f)
      [error ] [22920] HRESULT ProcessDeliveryToList(pym_plugin_intf*, IMAPISession*, FILE*, companyrecipients_t*, DeliveryArgs*): ProcessDeliveryToCompany failed: not found (8004010f)

      -> Alot of E-Mails hanging in the queue, after flushing and observing mail or dagent log following happens:
      (It shows for about 400-500 members that the E-Mail got removed, but after that it shows the error message over 1500 times in the log (2000+ users in the distribution group)

      relay=127.0.0.1[127.0.0.1]:2003, delay=409338, delays=409338/0.09/0.06/0.25, dsn=4.2.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 450 4.2.0 mail@domain Mailbox temporarily unavailable (in reply to end of DATA command)

      Gateway log:
      [error ] [11339] Failed to read line: No route to host

      Server log:
      [warning] Authentication by plugin failed for user “”: Trying to authenticate failed: bneuamnn not found in LDAP; username = x
      [warning] K-1515: Object not found unknown user ": x not found in LDAP
      -> This warnings are tons of times in my server logs
      [error ] ntlm_auth returned generic error “BH NT_STATUS_UNSUCCESSFUL NT_STATUS_UNSUCCESSFUL”
      [error ] K-1215: unexpected id 2536/2268
      [error ] Error while querying search on “file:///var/run/kopano/search.sock”, 0x80040115

      If anyone has ANY hints, I would be VERY VERY thankful. Thank you all in advance.

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      • fbartels
        fbartels Kopano last edited by

        Hi @ralphy,

        from the version given above it sounds like you have a Kopano subscription and therefore access to our support. I would recommend to open up a support case with them, since this is a community forum and will probably not provide the level of service you need to resolve the issues on your installation.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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