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    KopanoBackend->HasReadACLs(): error, could not open folder with entryid .....

    Z-Push when using Kopano
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    • HBO
      HBO last edited by

      Hi,

      i have several error messages like these:

      06/09/2018 15:00:02 [ 6843] [DEBUG] KopanoBackend->Setup(): Checking for 'read' ACLs on '75568a43beb84501ab166dad24532bd23d270b000000' of store 'verwaltung': 'false'
      06/09/2018 15:00:02 [ 6843] [DEBUG] ChangesMemoryWrapper->Config(AdditionalFolders) : process folder 'NSC'
      06/09/2018 15:00:02 [ 6843] [WARN] KopanoBackend->HasReadACLs(): error, could not open folder with entryid 00000000e6af08b0ac2440f38d05f4e361ddce2b01000000030000001be1ef34dc294c6a8d41d4046d5eca4a00000000 on store Resource id #314
      

      As in example there is no Folder ‘NSC’ in store ‘verwaltung’. This store only contains an Inbox Folder.

      Any possibility to solve those warnings?

      Thanks,
      Heiko

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      • Manfred
        Manfred Kopano last edited by

        Hi Heiko,

        is it Outlook that tries to sync this folder? Was the folder ‘NSC’ in store ‘verwaltung’ at some point?

        Please post the output of

        z-push-admin -a list -u user -d deviceid --shared
        

        for this device and user.

        Maybe forcing the hierarchy resync will solve this issue:

        z-push-admin -a resync -t hierarchy -u user -d deviceid
        

        Manfred

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        • HBO
          HBO last edited by

          Hi Manfred,

          yes it’s Outlook. Those Folders which generates the warning does not exist on the Server.
          Resync allready tested with no solution.

          Output:

          Synchronized by user: jh127
          -----------------------------------------------------
          DeviceId:               2a279025ec35446f89a8df76e3b3ef93
          Device type:            WindowsOutlook
          UserAgent:              Outlook/16.0 (16.0.10325.20064; x86)
          Additional Folders:     875
                  Folder name:    Posteingang - datenschutz
                  Store:          datenschutz
                  Type:           Email
                  Origin:         Shared
                  Folder id:      75568a43beb84501ab166dad24532bd279e60c000000
                  Parent id:      0
                  Synched:        Active
                  ------------------------
          ...........
                  ------------------------
                  Folder name:    Mahnungen
                  Store:          verwaltung
                  Type:           Email
                  Origin:         Shared
                  Folder id:      75568a43beb84501ab166dad24532bd224220b000000
                  Parent id:      75568a43beb84501ab166dad24532bd21a220b000000
                  Synched:        Inactive (not yet synchronized or no permissions)
                  ------------------------
          ..........
                  ------------------------
                  Folder name:    Termine - Public
                  Store:          SYSTEM
                  Type:           Calendar
                  Origin:         Shared
                  Folder id:      75568a43beb84501ab166dad24532bd2989505000000
                  Parent id:      75568a43beb84501ab166dad24532bd2c09800000000
                  Synched:        Active
                  ------------------------
          Kopano Outlook Extension:
                  Version:        2.0.294
                  Build:          08e50f9e42fa6247a63576902dd452e2f47c6cbe
                  Build Date:     2018-04-18 16:30
                  Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
                  Last access:    2018-09-06
          Attention needed:       No errors known
          

          There are much more with synced Status inactive. All off these email folders doesn’t exist on kopano server.

          Heiko

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          • Manfred
            Manfred Kopano last edited by

            Hi Heiko,

            did these exist on the server at some point? They must have been configured for sync with Outlook (either in config.php or opened as shared in Outlook or added via z-push-admin).

            You could try to remove them with z-push-admin:

            z-push-admin -a removeshared -u user -d deviceid -f folderid
            

            Manfred

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            • HBO
              HBO last edited by

              Hi Manfred,

              yes. These Folders are exported in an offline .pst file. Account “verwaltung” is shared to other users, but only this user got these warning messages. Your command solved this issue.

              Heiko

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