StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F



  • I unhooked the store and hooked it in again - no change.
    I also enabled the ICS log, which is very verbose. It produces a lot of lines like these:

    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, changetype=4097
    Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, match=1
    Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, changetype=4097
    Thu Jan 24 16:22:44 2019: [ 200000] K-1200: sourcekey=, syncid=425074, changetype=1, flags=46
    Thu Jan 24 16:22:44 2019: [ 200000] MatchRestrictions: matching 1000 rows
    

    Anything specific that I can look for in there?


  • Kopano

    Hi kg,

    I’m not very familiar with the internals of the core, so unfortunately I can’t help you with that.

    If you have a valid subscription, you can open a support case with Kopano.

    Otherwise you can open a thread at https://forum.kopano.io/category/15/kopano-groupware-core section as I’m not sure how often the core devs check posts here.

    Manfred



  • Thank you @Manfred for your help on this one.

    I opened a topic in the Kopano Core section. Let’s see, if somebody is able to help me to debug this further.



  • Hi, is the problem already solved? Any information about the root cause? I have exactly the same behavior on my system.



  • Same problem here. On my mailbox it is reproducable with the sent items folder. I removed all but 300 mails and it syncs fine. Putting some older mails into this folder (e.g. 2.500 mails) z-push errors out despite setting timeframe to 1 week, 3 days or even 1 day.

    Same seems to be the case for calendar.
    Still investigating this.

    On my site this is latest z-push with latest kopano core.



  • I was able to resolve it by replacing the underlying database of the Kopano-Core. We’ve been using a MariaDB Galera Cluster and after replacing it with a single instance of MySql, it started working fine again.



  • Finally it seems that unhooking and hooking the store of the user again solved these kind of error - crossing fingers…



  • Unfortunately after a few days the same problems reoccurred :-(
    Yesterday i did move my database from mariadb to mysql which (it seems again) did fix all these kind of errors.
    See here: https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f/3
    (Dont want to cross post).



  • Hello,

    I ran into the same problem and I can confirm switching to MySQL 8.0.15 solves this issue.
    Debian_testing, MariaDB 10.3.13, z-push 2.6.0.alpha , Kopano 8.7.80.926.
    So I guess raising a ticket makes sense here.

    BR.



  • I configured in kopano’s server.cfg
    from: enable_enhanced_ics = yes
    to: enable_enhanced_ics = no

    and restarted kopano-server. Now it works with maria-db.


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