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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F

    Z-Push when using Kopano
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    • Manfred
      Manfred Kopano last edited by

      Hi kg,

      As mapi_exportchanges_config() call is failing, it might be the core or the store issue. Maybe you could try to unhook his store and hook it again.

      Also maybe the ICS log in KC would help. In the server.cfg of kopano set
      log_level = 0x00200000

      If you already have some log_level set, then sum the values (e.g. if log_level is 3, then set it to 0x00200003).

      Manfred

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      • kg
        kg last edited by

        I unhooked the store and hooked it in again - no change.
        I also enabled the ICS log, which is very verbose. It produces a lot of lines like these:

        Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, changetype=4097
Thu Jan 24 16:22:44 2019: [ 200000] K-1200: sourcekey=, syncid=425074, changetype=1, flags=46
Thu Jan 24 16:22:44 2019: [ 200000] MatchRestrictions: matching 1000 rows

        Anything specific that I can look for in there?

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        • Manfred
          Manfred Kopano last edited by

          Hi kg,

          I’m not very familiar with the internals of the core, so unfortunately I can’t help you with that.

          If you have a valid subscription, you can open a support case with Kopano.

          Otherwise you can open a thread at https://forum.kopano.io/category/15/kopano-groupware-core section as I’m not sure how often the core devs check posts here.

          Manfred

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          • kg
            kg last edited by

            Thank you @Manfred for your help on this one.

            I opened a topic in the Kopano Core section. Let’s see, if somebody is able to help me to debug this further.

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            • Banesh
              Banesh last edited by

              Hi, is the problem already solved? Any information about the root cause? I have exactly the same behavior on my system.

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              • mhoffmann75
                mhoffmann75 last edited by

                Same problem here. On my mailbox it is reproducable with the sent items folder. I removed all but 300 mails and it syncs fine. Putting some older mails into this folder (e.g. 2.500 mails) z-push errors out despite setting timeframe to 1 week, 3 days or even 1 day.

                Same seems to be the case for calendar.
                Still investigating this.

                On my site this is latest z-push with latest kopano core.

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                • kg
                  kg last edited by

                  I was able to resolve it by replacing the underlying database of the Kopano-Core. We’ve been using a MariaDB Galera Cluster and after replacing it with a single instance of MySql, it started working fine again.

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                  • mhoffmann75
                    mhoffmann75 last edited by

                    Finally it seems that unhooking and hooking the store of the user again solved these kind of error - crossing fingers…

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                    • mhoffmann75
                      mhoffmann75 last edited by

                      Unfortunately after a few days the same problems reoccurred :-(
                      Yesterday i did move my database from mariadb to mysql which (it seems again) did fix all these kind of errors.
                      See here: https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f/3
                      (Dont want to cross post).

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                      • john3377
                        john3377 last edited by john3377

                        Hello,

                        I ran into the same problem and I can confirm switching to MySQL 8.0.15 solves this issue.
                        Debian_testing, MariaDB 10.3.13, z-push 2.6.0.alpha , Kopano 8.7.80.926.
                        So I guess raising a ticket makes sense here.

                        BR.

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                        • embexx
                          embexx last edited by

                          I configured in kopano’s server.cfg
                          from: enable_enhanced_ics = yes
                          to: enable_enhanced_ics = no

                          and restarted kopano-server. Now it works with maria-db.

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                          • fbartels
                            fbartels Kopano last edited by

                            Please continue discussion in https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f

                            Regards Felix

                            Resources:
                            https://kopano.com/blog/how-to-get-kopano/
                            https://documentation.kopano.io/
                            https://kb.kopano.io/

                            Support overview:
                            https://kopano.com/support/

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