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    StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F

    Z-Push when using Kopano
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    • kg
      kg last edited by

      Hey Manfred,

      @Manfred said in StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F:

      By “then from the server” do you mean that you removed the device using z-push-admin?

      Yes, thats exactly what I did.
      It is correct, the device tries to sync one week of emails, but that one week of emails is only ~100 emails (I checked it in the Webapp). The 7000 items is the total number of emails in the inbox which are from May 2017 onwards.

      I haven’t tried to reduce the window to less days, but will do so and report back.

      There are 14 users on that system: Most of them have a total store size of less than 10MB, 6 of them have a total store size between 200 and 1000MB.
      The user that I sent you the log of has a total store size of 400MB.

      Thank you

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      • kg
        kg last edited by kg

        I reduced the sync window on the client to 1 day (the lowest possible one), but the picture is still the same: The same error is reported for every request and the wbxml log looks the same (at least to me) as well.

        z-push-admin is still reporting that it tries to sync the whole folder:

        Synchronization progress:
	Folder: Posteingang          Sync: Initialized   Status:  0% (0/7135)

        For reference: the complete output of z-push-admin -a list -u USER

        -----------------------------------------------------
DeviceId:		androidc769649512
Device type:		Android
UserAgent:		Android-Mail/8.11.25.224448671.release
Device Model:		TA-1053
Device friendly name:	TA-1053
Device OS:		Android 8.1.0
ActiveSync version:	14.1
First sync:		2019-01-24 13:37
Last sync:		2019-01-24 15:10
Sync Period:		unlimited (0)
Total folders:		33
Short folder Ids:	Yes
Synchronized folders:	1 (1 in progress)
Synchronized data:	Emails 
Synchronization progress:
	Folder: Posteingang          Sync: Initialized   Status:  0% (0/7135)
Additional Folders:	none
Status:			OK
WipeRequest on:		not set
WipeRequest by:		not set
Wiped on:		not set
Policy name:		default
Attention needed:	No errors known
        1 Reply Last reply Reply Quote 0
        • Manfred
          Manfred Kopano last edited by

          Hi kg,

          As mapi_exportchanges_config() call is failing, it might be the core or the store issue. Maybe you could try to unhook his store and hook it again.

          Also maybe the ICS log in KC would help. In the server.cfg of kopano set
          log_level = 0x00200000

          If you already have some log_level set, then sum the values (e.g. if log_level is 3, then set it to 0x00200003).

          Manfred

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          • kg
            kg last edited by

            I unhooked the store and hooked it in again - no change.
            I also enabled the ICS log, which is very verbose. It produces a lot of lines like these:

            Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, changetype=4097
Thu Jan 24 16:22:44 2019: [ 200000] K-1200: sourcekey=, syncid=425074, changetype=1, flags=46
Thu Jan 24 16:22:44 2019: [ 200000] MatchRestrictions: matching 1000 rows

            Anything specific that I can look for in there?

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            • Manfred
              Manfred Kopano last edited by

              Hi kg,

              I’m not very familiar with the internals of the core, so unfortunately I can’t help you with that.

              If you have a valid subscription, you can open a support case with Kopano.

              Otherwise you can open a thread at https://forum.kopano.io/category/15/kopano-groupware-core section as I’m not sure how often the core devs check posts here.

              Manfred

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              • kg
                kg last edited by

                Thank you @Manfred for your help on this one.

                I opened a topic in the Kopano Core section. Let’s see, if somebody is able to help me to debug this further.

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                • Banesh
                  Banesh last edited by

                  Hi, is the problem already solved? Any information about the root cause? I have exactly the same behavior on my system.

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                  • mhoffmann75
                    mhoffmann75 last edited by

                    Same problem here. On my mailbox it is reproducable with the sent items folder. I removed all but 300 mails and it syncs fine. Putting some older mails into this folder (e.g. 2.500 mails) z-push errors out despite setting timeframe to 1 week, 3 days or even 1 day.

                    Same seems to be the case for calendar.
                    Still investigating this.

                    On my site this is latest z-push with latest kopano core.

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                    • kg
                      kg last edited by

                      I was able to resolve it by replacing the underlying database of the Kopano-Core. We’ve been using a MariaDB Galera Cluster and after replacing it with a single instance of MySql, it started working fine again.

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                      • mhoffmann75
                        mhoffmann75 last edited by

                        Finally it seems that unhooking and hooking the store of the user again solved these kind of error - crossing fingers…

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                        • mhoffmann75
                          mhoffmann75 last edited by

                          Unfortunately after a few days the same problems reoccurred :-(
                          Yesterday i did move my database from mariadb to mysql which (it seems again) did fix all these kind of errors.
                          See here: https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f/3
                          (Dont want to cross post).

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                          • john3377
                            john3377 last edited by john3377

                            Hello,

                            I ran into the same problem and I can confirm switching to MySQL 8.0.15 solves this issue.
                            Debian_testing, MariaDB 10.3.13, z-push 2.6.0.alpha , Kopano 8.7.80.926.
                            So I guess raising a ticket makes sense here.

                            BR.

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                            • embexx
                              embexx last edited by

                              I configured in kopano’s server.cfg
                              from: enable_enhanced_ics = yes
                              to: enable_enhanced_ics = no

                              and restarted kopano-server. Now it works with maria-db.

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                              • fbartels
                                fbartels Kopano last edited by

                                Please continue discussion in https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f

                                Regards Felix

                                Resources:
                                https://kopano.com/blog/how-to-get-kopano/
                                https://documentation.kopano.io/
                                https://kb.kopano.io/

                                Support overview:
                                https://kopano.com/support/

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