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    StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F

    Z-Push when using Kopano
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    • kg
      kg last edited by

      Alright. I removed the account from the device and then from the server, rebooted the device and created the account again on the device. I sent you that log again as a message.
      Looking forward to your analysis.

      Thank you.

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      • Manfred
        Manfred Kopano last edited by

        Hi kg,

        @kg said in StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F:

        Alright. I removed the account from the device and then from the server, rebooted the device and created the account again on the device. I sent you that log again as a message.

        By “then from the server” do you mean that you removed the device using z-push-admin? If not, please do that before creating the account again.

        It looks like you’re trying to sync 1 week back and there are more than 7000 items in the inbox for that time, is it correct? Did you try to reduce the sync window to 3 days or 1 day?

        How many users are on the system?

        Manfred

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        • kg
          kg last edited by

          Hey Manfred,

          @Manfred said in StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F:

          By “then from the server” do you mean that you removed the device using z-push-admin?

          Yes, thats exactly what I did.
          It is correct, the device tries to sync one week of emails, but that one week of emails is only ~100 emails (I checked it in the Webapp). The 7000 items is the total number of emails in the inbox which are from May 2017 onwards.

          I haven’t tried to reduce the window to less days, but will do so and report back.

          There are 14 users on that system: Most of them have a total store size of less than 10MB, 6 of them have a total store size between 200 and 1000MB.
          The user that I sent you the log of has a total store size of 400MB.

          Thank you

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          • kg
            kg last edited by kg

            I reduced the sync window on the client to 1 day (the lowest possible one), but the picture is still the same: The same error is reported for every request and the wbxml log looks the same (at least to me) as well.

            z-push-admin is still reporting that it tries to sync the whole folder:

            Synchronization progress:
	Folder: Posteingang          Sync: Initialized   Status:  0% (0/7135)

            For reference: the complete output of z-push-admin -a list -u USER

            -----------------------------------------------------
DeviceId:		androidc769649512
Device type:		Android
UserAgent:		Android-Mail/8.11.25.224448671.release
Device Model:		TA-1053
Device friendly name:	TA-1053
Device OS:		Android 8.1.0
ActiveSync version:	14.1
First sync:		2019-01-24 13:37
Last sync:		2019-01-24 15:10
Sync Period:		unlimited (0)
Total folders:		33
Short folder Ids:	Yes
Synchronized folders:	1 (1 in progress)
Synchronized data:	Emails 
Synchronization progress:
	Folder: Posteingang          Sync: Initialized   Status:  0% (0/7135)
Additional Folders:	none
Status:			OK
WipeRequest on:		not set
WipeRequest by:		not set
Wiped on:		not set
Policy name:		default
Attention needed:	No errors known
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            • Manfred
              Manfred Kopano last edited by

              Hi kg,

              As mapi_exportchanges_config() call is failing, it might be the core or the store issue. Maybe you could try to unhook his store and hook it again.

              Also maybe the ICS log in KC would help. In the server.cfg of kopano set
              log_level = 0x00200000

              If you already have some log_level set, then sum the values (e.g. if log_level is 3, then set it to 0x00200003).

              Manfred

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              • kg
                kg last edited by

                I unhooked the store and hooked it in again - no change.
                I also enabled the ICS log, which is very verbose. It produces a lot of lines like these:

                Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43279A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43269A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43259A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43249A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43239A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43229A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43219A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C43209A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431F9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431E9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431D9A00000000, changetype=4097
Thu Jan 24 16:22:43 2019: [ 200000] Processing: 03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, match=1
Thu Jan 24 16:22:43 2019: [ 200000] FirstSyncAccepted: sourcekey=03C31F4DB8E84DA0B6108B4EA93D8C431C9A00000000, changetype=4097
Thu Jan 24 16:22:44 2019: [ 200000] K-1200: sourcekey=, syncid=425074, changetype=1, flags=46
Thu Jan 24 16:22:44 2019: [ 200000] MatchRestrictions: matching 1000 rows

                Anything specific that I can look for in there?

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                • Manfred
                  Manfred Kopano last edited by

                  Hi kg,

                  I’m not very familiar with the internals of the core, so unfortunately I can’t help you with that.

                  If you have a valid subscription, you can open a support case with Kopano.

                  Otherwise you can open a thread at https://forum.kopano.io/category/15/kopano-groupware-core section as I’m not sure how often the core devs check posts here.

                  Manfred

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                  • kg
                    kg last edited by

                    Thank you @Manfred for your help on this one.

                    I opened a topic in the Kopano Core section. Let’s see, if somebody is able to help me to debug this further.

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                    • Banesh
                      Banesh last edited by

                      Hi, is the problem already solved? Any information about the root cause? I have exactly the same behavior on my system.

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                      • mhoffmann75
                        mhoffmann75 last edited by

                        Same problem here. On my mailbox it is reproducable with the sent items folder. I removed all but 300 mails and it syncs fine. Putting some older mails into this folder (e.g. 2.500 mails) z-push errors out despite setting timeframe to 1 week, 3 days or even 1 day.

                        Same seems to be the case for calendar.
                        Still investigating this.

                        On my site this is latest z-push with latest kopano core.

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                        • kg
                          kg last edited by

                          I was able to resolve it by replacing the underlying database of the Kopano-Core. We’ve been using a MariaDB Galera Cluster and after replacing it with a single instance of MySql, it started working fine again.

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                          • mhoffmann75
                            mhoffmann75 last edited by

                            Finally it seems that unhooking and hooking the store of the user again solved these kind of error - crossing fingers…

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                            • mhoffmann75
                              mhoffmann75 last edited by

                              Unfortunately after a few days the same problems reoccurred :-(
                              Yesterday i did move my database from mariadb to mysql which (it seems again) did fix all these kind of errors.
                              See here: https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f/3
                              (Dont want to cross post).

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                              • john3377
                                john3377 last edited by john3377

                                Hello,

                                I ran into the same problem and I can confirm switching to MySQL 8.0.15 solves this issue.
                                Debian_testing, MariaDB 10.3.13, z-push 2.6.0.alpha , Kopano 8.7.80.926.
                                So I guess raising a ticket makes sense here.

                                BR.

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                                • embexx
                                  embexx last edited by

                                  I configured in kopano’s server.cfg
                                  from: enable_enhanced_ics = yes
                                  to: enable_enhanced_ics = no

                                  and restarted kopano-server. Now it works with maria-db.

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                                  • fbartels
                                    fbartels Kopano last edited by

                                    Please continue discussion in https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

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