[SOLVED] [ 3744] HrLogon server "file:///var/run/kopano" user "SYSTEM": network error

tjoen

Is kopano-server running?

hispeed

yes tjoen :=).

● kopano-server.service - Kopano Core Storage Server
   Loaded: loaded (/lib/systemd/system/kopano-server.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2018-07-10 18:43:57 UTC; 37min ago
     Docs: man:kopano-server(8)
           man:kopano-server.cfg(5)
           man:kopano-admin(8)
 Main PID: 3638 (kopano-server)
    Tasks: 20 (limit: 2322)
   CGroup: /system.slice/kopano-server.service
           └─3638 /usr/sbin/kopano-server -F

Jul 10 18:43:57 svgwma-kopa-01 systemd[1]: Started Kopano Core Storage Server.
Jul 10 18:43:57 svgwma-kopa-01 kopano-server[3638]: Starting kopano-server version 8.6.80 (pid 3638)

EDIT: 2
I can have the same issue on my testserver. Probably something is not started yet on the productive server.

jengelh

Good luck trying to establish a network connection with… a directory, 'cause that’s what /var/run/kopano normally is.

hispeed

Ok if I comment it out the error is gone but the mail won’t send. I want to send it to postfix which is running on the same server. What config do you recommend?

I have to say that it’s actually working with: server_socket = file:///var/run/kopano

tjoen

https://documentation.kopano.io/kopanocore_administrator_manual/configure_kc_components.html#configure-the-kopano-spooler is confusing: default value is /var/run/kopano
man kopano-spooler.cfg says: Default: file:///var/run/kopano/server.sock

hispeed

It’s not only this confusing ;=).

I have tested with: /var/run/kopano -> same result [error ] [ 3744] HrLogon server “file:///var/run/kopano” user “SYSTEM”: network error

I don’t know what I should do. The setup used to work 2 weeks agon on my testserver and now I have this problem on the new productive and also on the testserver. i have something changed but I don’t know what it was. Probably somwhere in the config.

hispeed

Solution:

My main fault was probably on the Kopano-User I had the wrong E-Mail Adress. When I created the user I copied the command. I didn’t change the e-mail adress so that’s why postfix couldn’t send the mail.

And I comment out: server_socket = file:///var/run/kopano

This thread can be closed :=), I hope this was the last one.

dev107

Hi there,

I’ve a similar issue:

Oct  3 15:44:12 server kopano-dagent[24905]: gsoap connect: ()
Oct  3 15:44:12 server kopano-dagent[24905]: HrLogon server "file:///var/run/kopano/server.sock" user "SYSTEM": network error
Oct  3 15:44:12 server kopano-dagent[24905]: gsoap connect: ()
Oct  3 15:44:12 server kopano-dagent[24905]: HrLogon server "file:///var/run/kopano/server.sock" user "User": network error
Oct  3 15:44:12 server kopano-dagent[24905]: Unable to connect to storage server for user User, using socket: "file:///var/run/kopano/server.sock"
Oct  3 15:44:12 server kopano-dagent[24905]: HRESULT deliver_recipient(pym_plugin_intf*, const char*, bool, FILE*, DeliveryArgs*): HrGetSession failed: network error (80040115)
Oct  3 15:44:12 server kopano-dagent[24905]: HRESULT direct_delivery(int, char**, DeliveryArgs&&, FILE*, bool): deliver_recipient failed: network error (80040115)

If I change to another server_socket:

Oct  3 15:45:34 server kopano-dagent[25197]: gsoap connect: ()
Oct  3 15:45:34 server kopano-dagent[25197]: HrLogon server "default:" user "SYSTEM": network error
Oct  3 15:45:34 server kopano-dagent[25197]: gsoap connect: ()
Oct  3 15:45:34 server kopano-dagent[25197]: HrLogon server "default:" user "User": network error
Oct  3 15:45:34 server kopano-dagent[25197]: Unable to connect to storage server for user User, using socket: "default:"
Oct  3 15:45:34 server kopano-dagent[25197]: HRESULT deliver_recipient(pym_plugin_intf*, const char*, bool, FILE*, DeliveryArgs*): HrGetSession failed: network error (80040115)
Oct  3 15:45:34 server kopano-dagent[25197]: HRESULT direct_delivery(int, char**, DeliveryArgs&&, FILE*, bool): deliver_recipient failed: network error (80040115)
Unable to connect to storage server for user User, using socket: "default:"ct  3 15:44:12 server kopano-dagent[24905]: gsoap connect: ()

And I’m stuck in the version 8.7.81.164.02d8c6ffb-0+257.1

If I upgrade I can’t start kopano-server (see my other post) and if I downgrade all is working fine, even kopano-dagent. But I’ve problems with Umlauts.

umgfoin

@hispeed

My main fault was probably on the Kopano-User I had the wrong E-Mail Adress. When I created the user I copied the command. I didn’t change the e-mail adress so that’s why postfix couldn’t send the mail.

And I comment out: server_socket = file:///var/run/kopano

No, your fault was, configuring a directory where a fullpath to a socket is required.
As Jan already remarked, /var/run/kopanois the parent-directory of server.sock.
By commenting out server_socket = file:///var/run/kopano, you enable the defaults for server_socket, which luckily point to the correct location file:///var/run/kopano/server.sock.

dev107

I was able to solve it by upgrading to a newer version.