Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement about z-hub.io

    Not able to type in new mail window, when Whatsapp is 'open'

    Kopano DeskApp
    2
    4
    332
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • falko
      falko last edited by

      Hi!

      This could be related to Jira issue KW-1974.
      However, my issue happens in the DeskApp.

      If you open Whatspp, switch to that tab and afterwards open a new mail (+ - Button) it sometimes happens, that you’re unable to type anything in the new mail window. However, I’ve tried it now 3 times and only one time it happened. I didn’t see any obvious difference in my 3 tries.

      KR,
      Oliver

      1 Reply Last reply Reply Quote 0
      • marty
        marty Kopano (Inactive) last edited by

        Hi @falko

        Yes it seems to be that ticket.
        More info can be found in one of the comments: https://jira.kopano.io/browse/KW-1974?focusedCommentId=30235&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-30235

        It seems to be a race condition.

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

        1 Reply Last reply Reply Quote 0
        • falko
          falko last edited by

          @marty
          Thanks, but I cannot find the ‘fix’!?
          Honestly, I was only able to reproduce this once (yet)…

          1 Reply Last reply Reply Quote 0
          • marty
            marty Kopano (Inactive) last edited by

            @falko There is no fix. Ticket is still open. Closing and reopening the whatsapp tab will probably ‘solve’ it for now

            https://documentation.kopano.io/deskapp_admin_manual
            http://documentation.kopano.io/webapp_smime_manual
            https://documentation.kopano.io/webapp_admin_manual

            1 Reply Last reply Reply Quote 0
            • First post
              Last post