Error: Unable to get store entry id .... 0x8004010F
jsatterfield last edited by jsatterfield
I have been running Zarafa for a couple of years as embedded in the Artica Zarafa Edition server. A couple of days ago mail stopped flowing and I am getting an error that I can’t track down:
zarafa-monitor: Unable to get store entry id for ‘domain’, error code: 0x8004010F
I replaced the actual domain name with ‘domain’ for this post. This error message repeats every 15 minutes in the mail.err log.
Any thoughts on where I should begin trouble shooting?
Hi @jsatterfield ,
the error you are seeing has the long name MAPI_E_NOT_FOUND.
In the context of monitor this could mean, that the user the service queries has no store.
jsatterfield last edited by
Thank you, fbartels. To better focus my digging, let me further detail the error:
store entry id for ‘domain’,
The ‘domain’ in the message appears to be an organization entry, not a user or a company. Is that possible? I have an organization with three domains included under ‘domain’.
Based on your suggestion, it appears that I have a MAPI storage problem with one or more of the domains? Where in the logs should I start looking for more detail?
Thank you again for your help!
an organization entry, not a user or a company
Can you explain a bit more what you mean with organisation entry?