activesync z-push with outlook 2013 and KopanoOLExtension-2.0-294-64bit

hi everyone,

I have an issue with one email account in outlook. outlook crashes on first sync after getting the folder structure. No errors on the z-push-error.log. also no errors on debugging outlook. However in event viewer i see the following:

Naam van toepassing met fout: OUTLOOK.EXE, versie: 16.0.4678.1000, tijdstempel: 0x5aa7edc3
Naam van module met fout: pstprx32.dll, versie: 16.0.4678.1000, tijdstempel: 0x5aa7e9a4
Uitzonderingscode: 0xc0000005
Foutmarge: 0x000000000014d7e7
Id van proces met fout: 0x3e8
Starttijd van toepassing met fout: 0x01d3e16e919acc07
Pad naar toepassing met fout: C:\Program Files\Microsoft Office\Office16\OUTLOOK.EXE
Pad naar module met fout: C:\Program Files\Microsoft Office\Office16\pstprx32.dll
Rapport-id: 8a6a418e-b343-4bff-9ae9-157fdc75172a
Volledige pakketnaam met fout: 
Relatieve toepassings-id van pakket met fout:

anybody an idea??

Manfred

Hi ckruijntjens,

please post z-push.log (WBXML level), KOE log and also z-push-admin output for that user and device.

Manfred

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Manfred

Hi ckruijntjens,

KOE log doesn’t indicate any issues. Z-Push log is at DEBUG level, not WBXML. Please increase it to WBXML and post again.

Is there anything in the event viewer of Windows regard Microsoft Office?

Manfred

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Manfred

Hi ckruijntjens,

@ckruijntjens said in activesync z-push with outlook 2013 and KopanoOLExtension-2.0-294-64bit:

All other accounts work perfect. however looks like when it is syncing the calendar outlook crashes. even if i only sync 1 day!

It might be that you have broken calendar items. Before you respond my below comments, run the following:
kopano-fsck --calendar -u [user] --checkonly

If you remove --checkonly the tool will try to fix the problems.

You seem to have configured calendars in Z-Push config. It might be that they have issues as well. Or it is some strange loop if user chris has his own private calendar which is also a configured calendar. It that case you could try removing the configured calendars from Z-Push config and share them using the shared folder API. It’s possible to achieve that with z-push-admin.

If the above didn’t help, then I have some more questions/comments.

You can upload the WBXML log somewhere and post the link here. As there are several users syncing, it would be great if you would add the user with the issue to $specialLogUsers in z-push.conf.php and provide only that log.

Have you tried disabling KOE in Outlook or isn’t this possible because Outlook crashes before? Have you tried configuring another Outlook account for that user?

You also apparently haven’t updated Z-Push config file when updating Z-Push. Change ‘USE_X_FORWARDED_FOR_HEADER’ to ‘USE_CUSTOM_REMOTE_IP_HEADER’. Also the $additionalFolders folders miss ‘flags’ parameter.

Where does this KOE log come from (the folder)? Which log level is set?

Manfred

@manfred

hi manfed. the tool fixed some callendar items. i deleted the entrys in the zpush config.

However outlook crashes within 10 seconds. it does the same with an other pc and other outlook version. It definitily has to do something with this account!

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Manfred

Hi ckruijntjens,

ok, then add the user with the issue to $specialLogUsers in Z-Push config and provide only that log (it will be something like username-deviceid.log.

Could you also post C:\Users\user\AppData\Local\Temp\Kopano OL Extension.log (where user is your windows user).

Does Outlook display any error message before crashing?

Manfred

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Manfred

@psimpson do you have any idea?

psimpson

Very odd that there would be an exception in SendReceive.

It’d be worth trying to uninstall KOE (or disabling it in the plugindebugger in %PROGRAMFILES%\Kopano\Kopano OL Extension) and seeing if that fixes it.

However, given that the crash occurs in pstprx32.dll, which implements the .ost files, I’m inclined to think it’s some broken item. @Manfred Is it possible to somehow exclude any calendar items (and meeting requests, etc) from the sync? We’ve heard of crashes likes this before on those items.

@psimpson @Manfred

Without the koe plug-in it also crashes. Same as with the plug-in installed. So that makes No differense.

psimpson

@ckruijntjens Thanks. Then it would seem to be some weird item. That’s more @Manfred 's territory.

@Manfred

What is the best approuch to find and detect the bad item(s)?

I want to Thank you @Manfred and @psimpson for your help with this one!

Manfred

Hi ckruijntjens,

@ckruijntjens said in activesync z-push with outlook 2013 and KopanoOLExtension-2.0-294-64bit:

What is the best approuch to find and detect the bad item(s)?

Add the user with the issue to $specialLogUsers in Z-Push config and provide only that log (it will be something like username-deviceid.log. It should then be one of the items the server sends to Outlook. Unfortunately it’s not possible to disable calendar items or meeting requests to be synced. The only limitation you could do is to set the value of SYNC_MAX_ITEMS in Z-Push config to pretty low one, e.g. 10, so that less items are synced in a request and it’s easier to identify the broken one.

Manfred