recurring Task in Outlook 2016



  • Dear All,

    I have created a recurring task in Outlook 2016 (connected to Kopano 8.5.5) via z-push (at that time 2.38, now 2.4.0). The task has created itself again and again and now I have more than thousand instances of the same task. But I cannot get rid of this task neither by deleting it in Outlook nor by deleting it in WebApp. Can I somehow delete the task in the database?

    What else can I provide to help this get solved?

    thanks in advance

    emtie


  • Kopano

    Hi emtie,

    did it re-create itself? Are those thousand instances in Outlook as well as in webapp?

    What happens if you try to delete such a task? Are there any errors in z-push.log?

    Have you run kopano-fsck -u user --task?

    I wouldn’t recommend deleting the entries in the database directly as it might break your installation.

    Manfred



  • Hi Manfred,

    seems like. It wasn’t me creating nearly 22072 Tasks…
    Yes appear in WebApp and Outlook. z-push log shows the following entries

    [WARN] [username] Ignored incoming change, global status indicates problem.
    [WARN] [username] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict

    I have run kopano-fsck -u username --task which shows the following:
    Statistics:
    IPF.Task
    Folders: 1
    Entries: 22072
    Problems: 0
    Fixed: 0
    Deleted: 0

    What else can I do?

    Thanks emtie


  • Kopano

    Hi emtie,

    and what happens if you try to delete one of those tasks?

    Manfred



  • Dear Manfred,

    thanks for your replies. I analysed the situation a little further. Your hint with the “kopaon-fsck” command helped me out in the end. WebApp did always show that there are 1.000 of 1.000 tasks available and that after deleting a bunch of tasks. Perhaps this is because mysql only returns 1000 results? That was the reason why I thought I wasn’t able to delete the tasks but kopano-fsck showed that in fact the tasks were deleted. So I started deleting the task in webapp what took some time but finally I ended with 9 open tasks and not 22072. So thanks for your support Manfred.

    emtie


  • Kopano

    Hi emtie,

    and the tasks didn’t re-recreate themselves since the deletion?

    Manfred


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