Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    After upgrade Zarafa 7.2.6 -> KSC 8.4.5.0: [warning] K-1204: The sync ID 12085 does not exist.

    Kopano Groupware Core
    6
    9
    1482
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • PRO123
      PRO123 last edited by

      Hi all,

      after successful upgrading to KSC (running at Univention UCS 4.1) we see this warning

      [warning] K-1204: The sync ID XXXXX does not exist. Session user name: xxxxx.yyyyyy.
      

      logged many times in server.log. Different sync IDs, but same Session user who is still accessing via old MAPI client (latest version, cache mode because he sits at home office via WAN connected).

      Should we do something or just ignore?

      THX & Regards,
      Robert

      cljk 1 Reply Last reply Reply Quote 0
      • mclu
        mclu last edited by mclu

        same issue on my system…
        server.log: [warning] K-1204: The sync ID 1 does not exist. Session user name: SYSTEM.
        In my case only if kopano-search is running and each warning correlates with an error in the search log:

          File "/usr/lib/python2.7/dist-packages/kopano/log.py", line 87, in log_exc
            try: yield
          File "/usr/lib/python2.7/dist-packages/kopano_search/__init__.py", line 368, in incremental_sync
            new_state = self.server.sync(importer, self.state, log=self.log)
          File "/usr/lib/python2.7/dist-packages/kopano/server.py", line 606, in sync
            return _ics.sync(self, self.mapistore, importer, state, log or self.log, max_changes, window=window, begin=begin, end=end, stats=stats)
          File "/usr/lib/python2.7/dist-packages/kopano/ics.py", line 216, in sync
            exporter.Config(stream, flags, importer, restriction, None, None, 0)
          File "/usr/lib/python2.7/dist-packages/MAPICore.py", line 2900, in Config
            return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
        MAPIErrorDiskError: MAPI error 80040116 (MAPI_E_DISK_ERROR)
        
        
        1 Reply Last reply Reply Quote 0
        • cljk
          cljk @PRO123 last edited by

          @pro123

          can confirm same problem on updated version 8.5.7

          server.log

          Fri Apr 20 09:36:20 2018: [=======] Starting kopano-server version 8.5.7 (pid 1380)
          Fri Apr 20 09:36:20 2018: [warning] Config warning: Option 'server_max_keep_alive_requests' is not used anymore.
          Fri Apr 20 09:37:02 2018: [warning] K-1204: The sync ID 1313 does not exist. Session user name: xxxx.
          Fri Apr 20 09:37:03 2018: [warning] K-1204: The sync ID 1314 does not exist. Session user name: xxxx.
          

          search.log

          2018-04-20 09:35:29,960 - search - ERROR - Traceback (most recent call last):
            File "/usr/lib/python2.7/dist-packages/kopano/log.py", line 89, in log_exc
              try: yield
            File "/usr/lib/python2.7/dist-packages/kopano_search/__init__.py", line 382, in incremental_sync
              new_state = self.server.sync(importer, self.state, log=self.log)
            File "/usr/lib/python2.7/dist-packages/kopano/server.py", line 710, in sync
              return _ics.sync(self, self.mapistore, importer, state, log or self.log, max_changes, window=window, begin=begin, end=end, stats=stats)
            File "/usr/lib/python2.7/dist-packages/kopano/ics.py", line 215, in sync
              exporter.Config(stream, flags, importer, restriction, None, None, 0)
            File "/usr/lib/python2.7/dist-packages/MAPICore.py", line 2902, in Config
              return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
          MAPIErrorNetworkError: MAPI error 80040115 (MAPI_E_NETWORK_ERROR)
          
          1 Reply Last reply Reply Quote 0
          • Coffee_is_life
            Coffee_is_life last edited by

            Updated to 8.5.8.2-27.1, warning still existing but without correlated search.log errors:

            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248357 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248359 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248360 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248362 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248363 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248364 does not exist. Session user name: <user1>.
            Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248365 does not exist. Session user name: <user1>.
            Tue May 15 07:12:56 2018: [warning] K-1204: The sync ID 266788 does not exist. Session user name: <user2>.
            Tue May 15 07:41:54 2018: [warning] K-1204: The sync ID 271772 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271794 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271798 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271799 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271800 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271778 does not exist. Session user name: <user3>.
            Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271780 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271779 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271781 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271782 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271802 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271785 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271788 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271790 does not exist. Session user name: <user3>.
            Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271793 does not exist. Session user name: <user3>.
            Tue May 15 08:11:49 2018: [warning] K-1204: The sync ID 271791 does not exist. Session user name: <user3>.
            Tue May 15 08:20:13 2018: [warning] K-1204: The sync ID 271095 does not exist. Session user name: <user4>.
            Tue May 15 08:20:13 2018: [warning] K-1204: The sync ID 271096 does not exist. Session user name: <user4>.
            Tue May 15 08:20:19 2018: [warning] K-1204: The sync ID 271098 does not exist. Session user name: <user4>.
            Tue May 15 08:41:50 2018: [warning] K-1204: The sync ID 271783 does not exist. Session user name: <user3>.
            

            coffee_is_life

            1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano last edited by

              Still old mapi clients around? You need to recreate their cached profiles for those “The sync ID 123 does not exist” errors.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              micro 1 Reply Last reply Reply Quote 0
              • Coffee_is_life
                Coffee_is_life last edited by

                thanks for the quick answer @fbartels - will try and report back.

                coffee_is_life

                1 Reply Last reply Reply Quote 0
                • micro
                  micro @fbartels last edited by

                  @fbartels said in After upgrade Zarafa 7.2.6 -> KSC 8.4.5.0: [warning] K-1204: The sync ID 12085 does not exist.:

                  Still old mapi clients around? You need to recreate their cached profiles for those “The sync ID 123 does not exist” errors.

                  How exactly does that “recreation of the cached profile” looks like in detail?

                  thank you in advance.

                  1 Reply Last reply Reply Quote 0
                  • Coffee_is_life
                    Coffee_is_life last edited by

                    @micro,

                    its clientside: go to control panel -> e-mail -> profiles
                    create a new profile, insert user account details -> change the default startup profile for outlook -> start outlook

                    it will sync the profile and the error should be gone

                    coffee_is_life

                    1 Reply Last reply Reply Quote 0
                    • micro
                      micro last edited by

                      ah I understand now. Thank you!

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post