After upgrade Zarafa 7.2.6 -> KSC 8.4.5.0: [warning] K-1204: The sync ID 12085 does not exist.

Hi all,

after successful upgrading to KSC (running at Univention UCS 4.1) we see this warning

[warning] K-1204: The sync ID XXXXX does not exist. Session user name: xxxxx.yyyyyy.

logged many times in server.log. Different sync IDs, but same Session user who is still accessing via old MAPI client (latest version, cache mode because he sits at home office via WAN connected).

Should we do something or just ignore?

THX & Regards,
Robert

same issue on my system…
server.log: [warning] K-1204: The sync ID 1 does not exist. Session user name: SYSTEM.
In my case only if kopano-search is running and each warning correlates with an error in the search log:

  File "/usr/lib/python2.7/dist-packages/kopano/log.py", line 87, in log_exc
    try: yield
  File "/usr/lib/python2.7/dist-packages/kopano_search/__init__.py", line 368, in incremental_sync
    new_state = self.server.sync(importer, self.state, log=self.log)
  File "/usr/lib/python2.7/dist-packages/kopano/server.py", line 606, in sync
    return _ics.sync(self, self.mapistore, importer, state, log or self.log, max_changes, window=window, begin=begin, end=end, stats=stats)
  File "/usr/lib/python2.7/dist-packages/kopano/ics.py", line 216, in sync
    exporter.Config(stream, flags, importer, restriction, None, None, 0)
  File "/usr/lib/python2.7/dist-packages/MAPICore.py", line 2900, in Config
    return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
MAPIErrorDiskError: MAPI error 80040116 (MAPI_E_DISK_ERROR)

@pro123

can confirm same problem on updated version 8.5.7

server.log

Fri Apr 20 09:36:20 2018: [=======] Starting kopano-server version 8.5.7 (pid 1380)
Fri Apr 20 09:36:20 2018: [warning] Config warning: Option 'server_max_keep_alive_requests' is not used anymore.
Fri Apr 20 09:37:02 2018: [warning] K-1204: The sync ID 1313 does not exist. Session user name: xxxx.
Fri Apr 20 09:37:03 2018: [warning] K-1204: The sync ID 1314 does not exist. Session user name: xxxx.

search.log

2018-04-20 09:35:29,960 - search - ERROR - Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/kopano/log.py", line 89, in log_exc
    try: yield
  File "/usr/lib/python2.7/dist-packages/kopano_search/__init__.py", line 382, in incremental_sync
    new_state = self.server.sync(importer, self.state, log=self.log)
  File "/usr/lib/python2.7/dist-packages/kopano/server.py", line 710, in sync
    return _ics.sync(self, self.mapistore, importer, state, log or self.log, max_changes, window=window, begin=begin, end=end, stats=stats)
  File "/usr/lib/python2.7/dist-packages/kopano/ics.py", line 215, in sync
    exporter.Config(stream, flags, importer, restriction, None, None, 0)
  File "/usr/lib/python2.7/dist-packages/MAPICore.py", line 2902, in Config
    return _MAPICore.IExchangeExportChanges_Config(self, lpStream, ulFlags, lpUnk, lpRestriction, lpIncludeProps, lpExcludeProps, ulBufferSize)
MAPIErrorNetworkError: MAPI error 80040115 (MAPI_E_NETWORK_ERROR)

Updated to 8.5.8.2-27.1, warning still existing but without correlated search.log errors:

Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248357 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248359 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248360 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248362 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248363 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248364 does not exist. Session user name: <user1>.
Tue May 15 05:23:48 2018: [warning] K-1204: The sync ID 248365 does not exist. Session user name: <user1>.
Tue May 15 07:12:56 2018: [warning] K-1204: The sync ID 266788 does not exist. Session user name: <user2>.
Tue May 15 07:41:54 2018: [warning] K-1204: The sync ID 271772 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271794 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271798 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271799 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271800 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271778 does not exist. Session user name: <user3>.
Tue May 15 07:41:55 2018: [warning] K-1204: The sync ID 271780 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271779 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271781 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271782 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271802 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271785 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271788 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271790 does not exist. Session user name: <user3>.
Tue May 15 07:41:56 2018: [warning] K-1204: The sync ID 271793 does not exist. Session user name: <user3>.
Tue May 15 08:11:49 2018: [warning] K-1204: The sync ID 271791 does not exist. Session user name: <user3>.
Tue May 15 08:20:13 2018: [warning] K-1204: The sync ID 271095 does not exist. Session user name: <user4>.
Tue May 15 08:20:13 2018: [warning] K-1204: The sync ID 271096 does not exist. Session user name: <user4>.
Tue May 15 08:20:19 2018: [warning] K-1204: The sync ID 271098 does not exist. Session user name: <user4>.
Tue May 15 08:41:50 2018: [warning] K-1204: The sync ID 271783 does not exist. Session user name: <user3>.

coffee_is_life

Still old mapi clients around? You need to recreate their cached profiles for those “The sync ID 123 does not exist” errors.

thanks for the quick answer @fbartels - will try and report back.

coffee_is_life

@fbartels said in After upgrade Zarafa 7.2.6 -> KSC 8.4.5.0: [warning] K-1204: The sync ID 12085 does not exist.:

Still old mapi clients around? You need to recreate their cached profiles for those “The sync ID 123 does not exist” errors.

How exactly does that “recreation of the cached profile” looks like in detail?

thank you in advance.

@micro,

its clientside: go to control panel -> e-mail -> profiles
create a new profile, insert user account details -> change the default startup profile for outlook -> start outlook

it will sync the profile and the error should be gone

coffee_is_life

ah I understand now. Thank you!