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    Search with Outlook 2007 not working after migration

    Kopano Groupware Core
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    • MyKey0815
      MyKey0815 last edited by

      On weekend I have migrate from Zarafa 7.1 to kopano-core=8.1.1.10-8.1-2 (on UCS 4.1-4) via kopano-Backup commandline.

      Now the users want to use the mail-search in Outlook. The didn´t find anymore the needed mails. Some examples:

      The search for Bill-Number (“1256799”) in Subject line: No response.
      The search for Names like “Meier” didnot find. But when it use “Mei” then find it

      What can I do? Can I recreate the Index?

      1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by

        Hello @MyKey0815 ,

        Multiple questions come to my mind:

        • Which version of the Mapi client? Online or cached?
        • did you create a new profile?
        • did the server already finish indexing?
        • are different results displayed in the Webapp?

        You can reindex a single user by calling ‘kopano-search’ with the reindex option. Or you can delete the whole index by just stopping search, deleting the index and restarting it. But i must say that this will probably not give different results (if the server already finished indexing).

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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        • MyKey0815
          MyKey0815 last edited by MyKey0815

          Thanks for the info. Here my reply:

          Mapi-Client: 7.2.4 - All clients are online-connected. No user is using the cached option. The Mapi client was updated from 7.1 to 7.2

          Recreate Profile: No - i install the Mapi and change only the new server ip in options

          How can i find out, if the server is ready with indexing?

          I will tomorow ask for a search string that not found and will try to search it in WebApp

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @MyKey0815 last edited by

            @MyKey0815 the server itself actually should print messages, about not being able to connect to the search socket (since this is only create once indexing is complete). In the search.log you should see plenty of messages about indexing stuff.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • MyKey0815
              MyKey0815 last edited by

              Here the “results” of searching:

              User is searching for “gehringer”. When it send via “outlook” then it produce:

              2017-04-20 13:35:26,765 - query - INFO - performing query: (folderid:199) AND ((mapi55:inger*) OR (mapi66:inger*) OR (mapi101:inger*) OR (mapi3098:inger*) OR (mapi3103:inger*) OR (mapi3586:inger*) OR (mapi3587:inger*) OR (mapi3588:inger*) OR (mapi4096:inger*) OR (mapi32776:inger*) OR (mapi33348:inger*) OR (mapi34052:inger*) OR (mapi35542:inger*)) AND ((mapi55:gehr*) OR (mapi66:gehr*) OR (mapi101:gehr*) OR (mapi3098:gehr*) OR (mapi3103:gehr*) OR (mapi3586:gehr*) OR (mapi3587:gehr*) OR (mapi3588:gehr*) OR (mapi4096:gehr*) OR (mapi32776:gehr*) OR (mapi33348:gehr*) OR (mapi34052:gehr*) OR (mapi35542:gehr*))
2017-04-20 13:35:26,767 - query - INFO - Response: OK:
2017-04-20 13:35:26,767 - query - INFO - found 0 results in 0.00 seconds

              Then the next search is with “gehring” and found 7 matches

              2017-04-20 13:35:16,303 - query - INFO - performing query: (folderid:199) AND ((mapi55:gehring*) OR (mapi66:gehring*) OR (mapi101:gehring*) OR (mapi3098:gehring*) OR (mapi3103:gehring*) OR (mapi3586:gehring*) OR (mapi3587:gehring*) OR (mapi3588:gehring*) OR (mapi4096:gehring*) OR (mapi32776:gehring*) OR (mapi33348:gehring*) OR (mapi34052:gehring*) OR (mapi35542:gehring*))
2017-04-20 13:35:16,305 - query - INFO - Response: OK: 236320 234556 236125 235134 235385 235115 237250
2017-04-20 13:35:16,305 - query - INFO - found 7 results in 0.00 seconds

              The search on the WebApp of “geringer” results with 12 matches

              2017-04-20 13:36:09,561 - query - INFO - performing query: (folderid:193 OR folderid:238413 OR folderid:238393 OR folderid:238082 OR folderid:238071 OR folderid:234065 OR folderid:234060 OR folderid:227085 OR folderid:227054 OR folderid:216 OR folderid:215 OR folderid:214 OR folderid:213 OR folderid:209 OR folderid:208 OR folderid:207 OR folderid:206 OR folderid:205 OR folderid:204 OR folderid:203 OR folderid:202 OR folderid:201 OR folderid:200 OR folderid:199 OR folderid:238404 OR folderid:238392 OR folderid:238391 OR folderid:238083 OR folderid:238080 OR folderid:234094 OR folderid:234064 OR folderid:234063 OR folderid:227104 OR folderid:238081 OR folderid:234044 OR folderid:234038 OR folderid:234035 OR folderid:234023 OR folderid:238065 OR folderid:238057 OR folderid:238036 OR folderid:238032 OR folderid:238031 OR folderid:238023 OR folderid:234097 OR folderid:234096 OR folderid:234095 OR folderid:238026) AND ((mapi55:gehringer*) OR (mapi66:gehringer*) OR (mapi101:gehringer*) OR (mapi3098:gehringer*) OR (mapi3103:gehringer*) OR (mapi3587:gehringer*) OR (mapi3588:gehringer*) OR (mapi4096:gehringer*) OR (mapi12289:gehringer*) OR (mapi14850:gehringer*) OR (mapi14853:gehringer*) OR (mapi14856:gehringer*) OR (mapi14857:gehringer*) OR (mapi14870:gehringer*) OR (mapi14874:gehringer*) OR (mapi14875:gehringer*) OR (mapi14876:gehringer*) OR (mapi14877:gehringer*) OR (mapi14878:gehringer*) OR (mapi14879:gehringer*) OR (mapi14881:gehringer*) OR (mapi14883:gehringer*) OR (mapi14884:gehringer*) OR (mapi14885:gehringer*) OR (mapi14892:gehringer*) OR (mapi14894:gehringer*) OR (mapi14895:gehringer*) OR (mapi14917:gehringer*) OR (mapi14923:gehringer*) OR (mapi14935:gehringer*) OR (mapi32776:gehringer*) OR (mapi32911:gehringer*) OR (mapi32949:gehringer*) OR (mapi32970:gehringer*) OR (mapi32971:gehringer*) OR (mapi32972:gehringer*) OR (mapi33075:gehringer*) OR (mapi33091:gehringer*) OR (mapi33107:gehringer*) OR (mapi33241:gehringer*) OR (mapi34052:gehringer*))
2017-04-20 13:36:09,565 - query - INFO - Response: OK: 236320 234556 236125 235134 235385 235115 230658 232267 232760 231868 232458 227460
2017-04-20 13:36:09,565 - query - INFO - found 12 results in 0.00 seconds
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