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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Empty folders using z-push, but visible in webapp

    Z-Push when using Kopano
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    • Vringe
      Vringe last edited by

      I have exported to a pst File from Outlook and imported it with the provided kopano-migrate-pst tool.
      I can now see all the Mails and folders. So far so good.

      Now, I tried to add the account over ActiveSync on my iPad. (Tried it with the stock mail app and Outlook)
      I can see all the folders but some of them are empty. I already tried to resync or readd the account without success.

      Z-Push: 2.4.1+0-0
      PHP-MAPI: 8.6.80
      Debian 8.10

      Here is the z-push.log with WBXML enabled. (mail address changed)

      02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] -------- Start
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] cmd='Sync' devType='Outlook' devId='338a38fca55e1172' getUser='user@example.com' from='13.74.173.210' version='2.4.1+0-0' method='POST'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] Used timezone 'Europe/Zurich'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.6.33-0+deb8u1
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] Request::ProcessHeaders() ASVersion: 14.1
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::CommandNeedsProvisioning(0): true
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] FileStateMachine->GetState() read '3350' bytes from file: '/var/lib/z-push/2/7/338a38fca55e1172-devicedata'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ASDevice data loaded for user: 'user@example.com'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] TopCollector(): Initialized mutexid Resource id #18 and memid Resource id #19.
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] LoopDetection(): Initialized mutexid Resource id #22 and memid Resource id #23.
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::HierarchyCommand(0): false
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] DeviceManager->ProvisioningRequired('421734790') saved device key '421734790': false
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] DeviceManager->getPolicyName(): determined policy name: 'default'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::CommandNeedsAuthentication(0): true
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] KopanoBackend->Logon(): Trying to authenticate user 'user@example.com'..
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] KopanoBackend->openMessageStore('user@example.com'): Found 'DEFAULT' store: 'Resource id #34'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] KopanoBackend->Logon(): User 'user@example.com' is authenticated
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] Store supports properties containing Unicode characters.
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::CommandNeedsPlainInput(0): false
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I  <Synchronize>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I   <Folders>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I    <Folder>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <SyncKey>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      {7b80d1b9-c582-4b00-8903-74b80b49829e}1
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     </SyncKey>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <FolderId>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      Uf113f
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     </FolderId>
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] FileStateMachine->GetState() read '1053' bytes from file: '/var/lib/z-push/2/7/338a38fca55e1172-7b80d1b9-c582-4b00-8903-74b80b49829e-fd'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] SyncParameters->UseCPO('DEFAULT')
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] DeviceManager->GetBackendIdForFolderId(): folderid Uf113f => d5b0152468fa4ce487a001aa0ee1bf4e9f8f01000000
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] SyncCollections->AddCollection(): Folder id 'Uf113f' : ref. PolicyKey '421734790', ref. Lifetime '540', last sync at '1525259180'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] SyncCollections->AddCollection(): Updated reference PolicyKey '421734790', reference Lifetime '540', Last sync at '1525259180'
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <DeletesAsMoves>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      1
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     </DeletesAsMoves>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <GetChanges/>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <WindowSize>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      50
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     </WindowSize>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     <Options>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      <FilterType>
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] SyncParameters->UseCPO('DEFAULT')
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       5
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      </FilterType>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      <AirSyncBase:BodyPreference>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       <AirSyncBase:Type>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I        2
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       </AirSyncBase:Type>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       <AirSyncBase:TruncationSize>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I        1048576
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       </AirSyncBase:TruncationSize>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      </AirSyncBase:BodyPreference>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      <RightsManagement:RightsManagementSupport>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I       1
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I      </RightsManagement:RightsManagementSupport>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I     </Options>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I    </Folder>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I   </Folders>
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] I  </Synchronize>
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] HandleSync(): Start Output
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ASDevice->GetFolderIdForBackendId(): no valid condition found for determining folderid for backendid '0'. Returning as is!
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] ZPush::GetAdditionalSyncFolderStore('d5b0152468fa4ce487a001aa0ee1bf4e9f8f01000000'): 'false'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] KopanoBackend->GetFolderStat() fetched status information of 33 folders for store 'user@example.com'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] SyncParameters->IsExporterRunRequired(): false - current: 0000000000/159/0/0 - saved: 0000000000/159/0/0 - expiring: 2018-06-02 02:00:27
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] HandleSync: No changes found for Email folder id 'Uf113f'. Omitting output.
02/05/2018 13:27:50 [ 3014] [WBXML] [user@example.com] WBXML-IN : AwFqAEVcT0sDezdiODBkMWI5LWM1ODItNGIwMC04OTAzLTc0YjgwYjQ5ODI5ZX0xAAFSA1VmMTEzZgABXgMxAAETVQM1MAABV1gDNQABABFFRgMyAAFHAzEwNDg1NzYAAQEAGEUDMQABAQEBAQ==
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] LoopDetection->ProcessLoopDetectionTerminate()
02/05/2018 13:27:50 [ 3014] [ INFO] [user@example.com] cmd='Sync' memory='2.37 MiB/2.75 MiB' time='0.04s' devType='Outlook' devId='338a38fca55e1172' getUser='user@example.com' from='13.74.173.210' idle='0s' version='2.4.1+0-0' method='POST' httpcode='200'
02/05/2018 13:27:50 [ 3014] [DEBUG] [user@example.com] -------- End
      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @Vringe last edited by

        Hi @vringe ,

        are the messages you are expecting within the sync window?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • Vringe
          Vringe last edited by

          Hi @fbartels

          Sorry for asking. I’m new into Kopano and z-push.
          What do you exactly mean with “sync window”?

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @Vringe last edited by

            Hi @vringe ,

            what I meant is not really about Z-Push or Kopano. When you sync a folder on mobile devices, these by default only sync a certain timeframe (e.g. “the last two weeks”). What I wanted to ask is: what have you specified on the mobile device for the timeframe to sync and could it be that the messages on the server are simply oder than that?

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • Vringe
              Vringe last edited by

              Thank you very much, @fbartels

              Ok, I see. That’s really embarrassing. I switched back to the stock mail app and found the setting. Now it works like a charme.
              It seems like the Outlook app (on iOS9) has no setting to set the sync window.

              1 Reply Last reply Reply Quote 0
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