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    Android devices not connecting anymore

    General usage of Z-Push
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    • egoitzau
      egoitzau last edited by

      Good morning,

      I recently updated the certificate of my http server. The only change it suffered is that the CN is now a wilcard name. Of course, it covers the server name. After doing that devices are not connecting anymore. Is this normal?. Has anyone ever suffered this?.

      Best regards,

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      • fbartels
        fbartels Kopano last edited by

        Hi @egoitzau,

        did you maybe have cert pinning configured with your old cert? https://security.stackexchange.com/a/29990

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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        • egoitzau
          egoitzau last edited by

          Can that be configured in Z-push?.. I have not configured it… unless, wanting doing it!!..

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @egoitzau last edited by

            @egoitzau said in Android devices not connecting anymore:

            Can that be configured in Z-push?

            No, that would be something you have configured in your webserver. Z-Push itself does not know or care about your ssl certificates.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

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            • egoitzau
              egoitzau last edited by

              Hi Felix,

              My webserver is Nginx… and I don’t use client side certificates… I don’t have configured (wanting to do it) nothing similar… can perhaps Android devices have device pinning enabled?. I would ask for it… but have said they don’t…

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @egoitzau last edited by

                @egoitzau said in Android devices not connecting anymore:

                and I don’t use client side certificates

                I wasn’t talking about client certificates.

                Have you tried opening the address of your z-push system in a browser on your Android device? Maybe the cert is simply not trusted by your devices?

                In any case its hard to know what problem you are experiencing without having a direct look at your system. If you have a Kopano subscription I would recommend to get in direct contact with the Kopano support.

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • egoitzau
                  egoitzau last edited by

                  Hi Felix,

                  Thank you so much. It was an issue related to the certificate and encription renegotiation apparently.

                  Thanks a lot
                  Regards,

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