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    2.5.1.beta1+11 - WBXML Decoder - unhandled TAG - ResolveRecipients:MaxPictures

    General usage of Z-Push
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    • liverpoolfcfan
      liverpoolfcfan last edited by liverpoolfcfan

      Hi guys.

      I just became aware of an error in my logs while testing a backend fix. Running z-push 2.5.1.beta1+11

      I have a new laptop that doesn’t have any of the JIRA stuff on it, otherwise I would try to figure it out myself. How do I trigger a call to ResolveRecipients? It’s been a long time since I looked at that part of the code.

      I can see that you have a resolverecipientspictures object in syncobjects that is defined for AS >= 14.1

      The zimbra backend reports as AS14

      19/08/2019 23:08:35 [ 2647] [DEBUG] cmd=‘Sync’ devType=‘SamsungDevice’ devId=‘sec1dc3…a381’ getUser=‘myUser’ from=‘81…208’ version=‘2.5.1.beta1+11’ method=‘POST’
      19/08/2019 23:08:35 [ 2647] [DEBUG] Used timezone ‘Europe/Dublin’
      19/08/2019 23:08:35 [ 2647] [DEBUG] Including backend file: ‘/usr/share/z-push/backend/zimbra/zimbra.php’
      19/08/2019 23:08:35 [ 2647] [DEBUG] Request::ProcessHeaders() ASVersion: 14.0

      19/08/2019 23:08:34 [28146] [WBXML] I  <ResolveRecipients:ResolveRecipients>
19/08/2019 23:08:34 [28146] [WBXML] I   <ResolveRecipients:To>
19/08/2019 23:08:34 [28146] [WBXML] I   myUser
19/08/2019 23:08:34 [28146] [WBXML] I   </ResolveRecipients:To>
19/08/2019 23:08:34 [28146] [WBXML] I   <ResolveRecipients:Options>
19/08/2019 23:08:34 [28146] [WBXML] I    <ResolveRecipients:Picture>
19/08/2019 23:08:34 [28146] [WBXML] I     <ResolveRecipients:MaxPictures>
19/08/2019 23:08:34 [28146] [WBXML] I      1
19/08/2019 23:08:34 [28146] [ERROR] WBXMLDecoder->getElementEndTag(): could not read end tag in '/usr/share/z-push/lib/request/resolverecipients.php:44'. Please enable the LOGLEVEL_WBXML and send the log to the Z-Push dev team.
19/08/2019 23:08:34 [28146] [WBXML] I     </ResolveRecipients:MaxPictures>
19/08/2019 23:08:34 [28146] [WBXML] I    </ResolveRecipients:Picture>
19/08/2019 23:08:34 [28146] [WBXML] I   </ResolveRecipients:Options>
19/08/2019 23:08:34 [28146] [WBXML] I  </ResolveRecipients:ResolveRecipients>
19/08/2019 23:08:34 [28146] [FATAL] WBXMLException: Unknown error in ResolveRecipients->Handle() - code: 0 - file: /usr/share/z-push/lib/request/requestprocessor.php:117
19/08/2019 23:08:34 [28146] [FATAL] WBXML 10K debug data: REMOVED=
19/08/2019 23:08:34 [28146] [ INFO] User-agent: 'Android-SAMSUNG-SM-G950F/101.9'
19/08/2019 23:08:34 [28146] [FATAL] Exception: (WBXMLException) - Unknown error in ResolveRecipients->Handle()

      I only see it logged for Samsung devices so, perhaps this is a Samsung bug making an unsupported request but, regardless, it is causing lots of [FATAL] errors.

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      • Manfred
        Manfred Kopano last edited by

        Hi liverpoolfcfan,

        it’s possible to trigger ResolveRecipients by creating a new meeting and then checking the attendees’ free-busy times or by composing an encrypted email.

        I’m not sure right now if ResolveRecipients are called when you start typing something in “to” or “cc” fields when composing a new email and wait for the results from the server. That might be device-specific thing.

        Manfred

        liverpoolfcfan 1 Reply Last reply Reply Quote 0
        • liverpoolfcfan
          liverpoolfcfan @Manfred last edited by

          Hi @Manfred

          Weirdly, the instances I have found seem to be mostly unrelated to meeting requests. They almost all seem to be sandwiched between the end of a ping cycle, and the Start of a sync. In each case the resolve recipients request is passing over the email address of the user themselves.

          Vincent

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          • sbourdette
            sbourdette last edited by sbourdette

            I have several error “Exception: (WBXMLException) - Unknown error in ResolveRecipients->Handle()”

            Zimbra Version : Release 8.8.15.GA.3869.UBUNTU18.64 UBUNTU18_64 FOSS edition, Patch 8.8.15_P11.
            Z-push version : 2.5.2+0-0
            zimbrabackend version : 69

            3350827-21/07/2020 13:25:31 [ 4127] [DEBUG] -------- Start
3350878-21/07/2020 13:25:31 [ 4127] [DEBUG] cmd='Ping' devType='SamsungDevice' devId='sec18a1a7dxxxxx' getUser='xxxx@yyyyy.com' from='xx.xx.xx.xx.xx' version='2.5.2+0-0' method='POST'
3351059-21/07/2020 13:25:31 [ 4127] [DEBUG] Used timezone 'Europe/Berlin'
3351125-21/07/2020 13:25:31 [ 4127] [DEBUG] Including backend file: '/usr/share/z-push/backend/zimbra/zimbra.php'
3351231-21/07/2020 13:25:31 [ 4127] [DEBUG] Request::ProcessHeaders() ASVersion: 14.0
3351309-21/07/2020 13:25:31 [ 4127] [DEBUG] ZPush::CommandNeedsProvisioning(18): false
--
3369172-21/07/2020 13:25:51 [ 4126] [WBXML] I    <ResolveRecipients:Picture>
3369241-21/07/2020 13:25:51 [ 4126] [WBXML] I     <ResolveRecipients:MaxPictures>
3369315-21/07/2020 13:25:51 [ 4126] [WBXMLSTACK] Tag 'ResolveRecipients:MaxPictures' unexpected in type XML type 'SyncResolveRecipientsPicture'
3369451-21/07/2020 13:25:51 [ 4126] [WBXML] I      1
3369496-21/07/2020 13:25:51 [ 4126] [WBXMLSTACK] WBXMLDecoder->getElementEndTag(): unmatched WBXML tag: '' type '3' flags ''
3369613-21/07/2020 13:25:51 [ 4126] [ERROR] WBXMLDecoder->getElementEndTag(): could not read end tag in '/usr/share/z-push/lib/request/resolverecipients.php:44'. Please enable the LOGLEVEL_WBXML and send the log to the Z-Push dev team.
3369841-21/07/2020 13:25:51 [ 4126] [WBXML] I     </ResolveRecipients:MaxPictures>
3369916-21/07/2020 13:25:51 [ 4126] [WBXML] I    </ResolveRecipients:Picture>
3369986-21/07/2020 13:25:51 [ 4126] [WBXML] I   </ResolveRecipients:Options>
3370055-21/07/2020 13:25:51 [ 4126] [WBXML] I  </ResolveRecipients:ResolveRecipients>
3370133:21/07/2020 13:25:51 [ 4126] [FATAL] WBXMLException: Unknown error in ResolveRecipients->Handle() - code: 0 - file: /usr/share/z-push/lib/request/requestprocessor.php:117
3370303:21/07/2020 13:25:51 [ 4126] [FATAL] WBXML 10K debug data: AwFqAAAKRVADZG9zeWxAYm91cmRldHRlLmNvbQABT1pdAzEAAQEBAQ==
3370418-21/07/2020 13:25:51 [ 4126] [ INFO] User-agent: 'Android-SAMSUNG-SM-A600FN/101.10'
3370501:21/07/2020 13:25:51 [ 4126] [FATAL] Exception: (WBXMLException) - Unknown error in ResolveRecipients->Handle()
3370612:21/07/2020 13:25:51 [ 4126] [FATAL] Request could not be processed correctly due to a WBXMLException. Please report this including the 'WBXML debug data' logged. Be aware that the debug data could contain confidential information.
3370843-21/07/2020 13:25:51 [ 4126] [DEBUG] LoopDetection->ProcessLoopDetectionTerminate()
3370926-21/07/2020 13:25:51 [ 4126] [ INFO] cmd='ResolveRecipients' memory='2.08 MiB/2.00 MiB' time='0.06s' devType='SamsungDevice' devId='sec18a1a7dbxxxxx' getUser='xxxxx@xxxxx.com' from='xx.xx.xx.xx' idle='0s' version='2.5.2+0-0' method='POST' httpcode='500'
3371185-21/07/2020 13:25:51 [ 4126] [DEBUG] -------- End
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            • liverpoolfcfan
              liverpoolfcfan last edited by

              It looks to be the exact same issue I reported - except your debug level is higher than mine

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