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    LDAP user does not get a store "MAPI_E_NOT_FOUND"

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    • birduser
      birduser last edited by

      According to this thread I got the same problem - the store for a LDAP user is not automatically created.

      I sync the LDAP users with:

      kopano-cli --sync

      And they appear in Kopano - all good:

      root@mail:~# kopano-cli --list-users
User list for Default (3):
User             Full Name            Homeserver          
----------------------------------------------------------
SYSTEM           SYSTEM               Unknown             
admin            admin                Unknown             
john             john                 Unknown

      When I try to login i get:
      “Unknown MAPI Error: MAPI_E_NOT_FOUND” and I can see, that the users don’t have a storage:

      root@mail:~# kopano-cli --list-orphans
Stores without users:
Store guid                       Username             Last login       Store size       Store type      
--------------------------------------------------------------------------------------------------------
Users without stores (2):
User             Full Name            Homeserver          
----------------------------------------------------------
admin            admin                Unknown             
john             john                 Unknown

      An extraction of my server.cfg:

      user_plugin = ldap
user_plugin_config = /etc/kopano/ldap.cfg

createuser_script = /usr/lib/kopano/userscripts/createuser
deleteuser_script = /usr/lib/kopano/userscripts/deleteuser
creategroup_script = /usr/lib/kopano/userscripts/creategroup
deletegroup_script = /usr/lib/kopano/userscripts/deletegroup
createcompany_script = /usr/lib/kopano/userscripts/createcompany
deletecompany_script = /usr/lib/kopano/userscripts/deletecompany

(...)

log_level = 3

      The scripts do exist, I can see them:

      root@mail:~# ls -la /usr/lib/kopano/userscripts
insgesamt 56
drwxr-xr-x 8 root root 4096 Feb 17 13:53 .
drwxr-xr-x 3 root root 4096 Feb 17 13:53 ..
-rwxr-xr-x 1 root root  733 Apr 25  2019 createcompany
drwxr-xr-x 2 root root 4096 Feb 17 13:53 createcompany.d
-rwxr-xr-x 1 root root  713 Apr 25  2019 creategroup
drwxr-xr-x 2 root root 4096 Apr 25  2019 creategroup.d
-rwxr-xr-x 1 root root  729 Apr 25  2019 createuser
drwxr-xr-x 2 root root 4096 Feb 17 13:53 createuser.d
-rwxr-xr-x 1 root root  735 Apr 25  2019 deletecompany
drwxr-xr-x 2 root root 4096 Apr 25  2019 deletecompany.d
-rwxr-xr-x 1 root root  715 Apr 25  2019 deletegroup
drwxr-xr-x 2 root root 4096 Apr 25  2019 deletegroup.d
-rwxr-xr-x 1 root root  731 Apr 25  2019 deleteuser
drwxr-xr-x 2 root root 4096 Apr 25  2019 deleteuser.d

      The log file “/var/log/mail.log” looks like this:

      root@mail:~# cat /var/log/mail.log 
Feb 17 16:18:03 mail kopano-monitor[465]: Starting kopano-monitor version 8.7.0 (pid 465 uid 0)
Feb 17 16:18:03 mail kopano-ical[477]: Starting kopano-ical version 8.7.0 (pid 477 uid 0)
Feb 17 16:18:03 mail kopano-monitor[465]: Starting kopano-monitor version 8.7.0 (pid 465 uid 108)
Feb 17 16:18:03 mail kopano-ical[477]: Starting kopano-ical version 8.7.0 (pid 477 uid 108)
Feb 17 16:18:03 mail kopano-spooler[455]: Starting kopano-spooler version 8.7.0 (pid 455 uid 0)
Feb 17 16:18:03 mail kopano-gateway[467]: Starting kopano-gateway version 8.7.0 (pid 467 uid 0)
Feb 17 16:18:03 mail kopano-gateway[467]: Starting kopano-gateway version 8.7.0 (pid 467 uid 108)
Feb 17 16:18:03 mail kopano-spooler[455]: Starting kopano-spooler version 8.7.0 (pid 455 uid 108)
Feb 17 16:18:03 mail kopano-spooler[455]: gsoap connect: ()
Feb 17 16:18:03 mail kopano-spooler[455]: HrLogon server "default:" user "SYSTEM": network error
Feb 17 16:18:03 mail kopano-spooler[455]: Unable to open admin session: network error (80040115)
Feb 17 16:18:03 mail kopano-spooler[455]: Server connection lost. Reconnecting in 3 seconds...
Feb 17 16:18:03 mail postfix/postfix-script[735]: warning: symlink leaves directory: /etc/postfix/./makedefs.out
Feb 17 16:18:03 mail postfix/postfix-script[787]: starting the Postfix mail system
Feb 17 16:18:03 mail postfix/master[789]: daemon started -- version 3.4.8, configuration /etc/postfix
Feb 17 16:18:04 mail kopano-server[831]: Starting kopano-server version 8.7.0 (pid 831 uid 0)
Feb 17 16:18:04 mail kopano-dagent[851]: Starting kopano-dagent version 8.7.0 (pid 851 uid 0) (LMTP mode)

      No errors to see. Can anybody help me?

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @birduser last edited by

        Hi @birduser,

        the linked issue was when using our packaging, but seeing your version number (8.7.0) you seem to be using the packages provided through the Debian repositories?

        In any case the log message should be printed when the actual users is created.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • birduser
          birduser last edited by birduser

          Hi @fbartels,
          thank you very much for your response!

          Yes, you are correct, I installed it from the repo, I posted the steps I took for installing Kopano here in the first post

          I am a little bit further, and I have the feeling, that the solution to the problem to both of my posts is the same. There is a right problem and Kopano cannot acces files outside of the /etc/kopano directory - but why?

          I copied the user scripts for testing in /etc/kopano and changed the path in the server.cfg, and now I get an error in mail.log:

          command userscripts/createuser" exited with non-zero status 127

          But here I am stuck again. Ideas?

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @birduser last edited by

            @birduser said in LDAP user does not get a store "MAPI_E_NOT_FOUND":

            and Kopano cannot acces files outside of the /etc/kopano directory - but why?

            Probably apparmor related.

            As we (e.g. Kopano the company) are not maintaining the Debian packages I want to encourage you to approach the maintainers of the packages with your findings.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • birduser
              birduser last edited by

              Hi @fbartels,
              that is a good information, thank you very much for your help!

              I installed Kopano now not from the Debian packages, but with:

              wget https://download.kopano.io/community/core:/core-10.0.1.121.9508180-Debian_10-amd64.tar.gz
tar -xvzf core-10.0.1.121.9508180-Debian_10-amd64.tar.gz
cd core-10.0.1.121.9508180-Debian_10-amd64/
dpkg -i *.deb

              and the webapp analog to that with:

              wget https://download.kopano.io/community/webapp%3A/webapp-4.0.2646+1551.1.960a130-Debian_10-all.tar.gz
tar -xvzf webapp-4.0.2646+1551.1.960a130-Debian_10-all.tar.gz 
cd webapp-4.0.2646+1551.1.960a130-Debian_10-all/
dpkg -i *.deb

              After that I Installed mysql and postfix and everything including the web frontend seems to work - great!

              So again, I connected Kopano to my LDAP server and synced the user:

              root@mail:~# kopano-cli --sync
root@mail:~# kopano-cli --list-users
User list for Default (4):
User             Full Name            Homeserver          
----------------------------------------------------------
SYSTEM           SYSTEM               Unknown             
admin            admin                Unknown             
joe              joe                  Unknown             
john             john                 Unknown             

root@mail:~# kopano-cli --list-orphans
Stores without users:
Store guid                       Username             Last login       Store size       Store type      
--------------------------------------------------------------------------------------------------------

Users without stores (3):
User             Full Name            Homeserver          
----------------------------------------------------------
admin            admin                Unknown             
joe              joe                  Unknown             
john             john                 Unknown             

root@mail:~#

              But as you can see, there is no store created for the users and when I try to login I get again:
              “Unknown MAPI Error: MAPI_E_NOT_FOUND!”

              server.cfg looks like this:

              root@mail:~# cat /etc/kopano/server.cfg
# The user under which we connect with MySQL
mysql_user = kopano
# The password for the user (leave empty for no password)
mysql_password = *******

user_plugin = ldap
user_plugin_config = /etc/kopano/ldap.cfg

createuser_script = /usr/lib/kopano/userscripts/createuser
deleteuser_script = /usr/lib/kopano/userscripts/deleteuser
creategroup_script = /usr/lib/kopano/userscripts/creategroup
deletegroup_script = /usr/lib/kopano/userscripts/deletegroup
createcompany_script = /usr/lib/kopano/userscripts/createcompany
deletecompany_script = /usr/lib/kopano/userscripts/deletecompany
user_safe_mode = no

log_level = 5

              and the scripts are present:

              root@mail:~# ls -la /usr/lib/kopano/userscripts/createuser
-rwxr-xr-x 1 root root 742 Feb 14 03:10 /usr/lib/kopano/userscripts/createuser

              The log file “/var/log/mail.log” right after sync:

              Feb 18 01:48:32 mail kopano-monitor[419]: Starting kopano-monitor version 10.0.1 (pid 419 uid 0)
Feb 18 01:48:32 mail kopano-monitor[419]: Starting kopano-monitor version 10.0.1 (pid 419 uid 998)
Feb 18 01:48:32 mail kopano-spooler[413]: Starting kopano-spooler version 10.0.1 (pid 413 uid 0)
Feb 18 01:48:32 mail kopano-spooler[413]: Starting kopano-spooler version 10.0.1 (pid 413 uid 998)
Feb 18 01:48:32 mail kopano-gateway[470]: Starting kopano-gateway version 10.0.1 (pid 470 uid 0)
Feb 18 01:48:32 mail kopano-dagent[467]: Starting kopano-dagent version 10.0.1 (pid 467 uid 0) (LMTP mode)
Feb 18 01:48:32 mail kopano-ical[466]: Starting kopano-ical version 10.0.1 (pid 466 uid 0)
Feb 18 01:48:32 mail kopano-spooler[413]: Logon to file:///var/run/kopano/server.sock: Remote side closed connection.
Feb 18 01:48:32 mail kopano-spooler[413]: HrLogon server "default:" user "SYSTEM": network error
Feb 18 01:48:32 mail kopano-spooler[413]: Unable to open admin session: network error (80040115)
Feb 18 01:48:32 mail kopano-spooler[413]: Server connection lost. Reconnecting in 3 seconds...
Feb 18 01:48:32 mail kopano-gateway[470]: Starting kopano-gateway version 10.0.1 (pid 470 uid 998)
Feb 18 01:48:32 mail kopano-ical[466]: Starting kopano-ical version 10.0.1 (pid 466 uid 998)
Feb 18 01:48:32 mail kopano-dagent[467]: Starting kopano-dagent version 10.0.1 (pid 467 uid 998) (LMTP mode)
Feb 18 01:48:33 mail postfix/postfix-script[767]: warning: symlink leaves directory: /etc/postfix/./makedefs.out
Feb 18 01:48:33 mail postfix/postfix-script[808]: starting the Postfix mail system
Feb 18 01:48:33 mail postfix/master[810]: daemon started -- version 3.4.8, configuration /etc/postfix
Feb 18 01:48:34 mail kopano-server[837]: Audit logging not enabled.
Feb 18 01:48:34 mail kopano-server[837]: Starting kopano-server version 10.0.1 (pid 837 uid 0)
Feb 18 01:48:34 mail kopano-server[837]: Using epoll events
Feb 18 01:48:34 mail kopano-server[837]: Listening on 0.0.0.0%lo:236 (fd 5)
Feb 18 01:48:34 mail kopano-server[837]: Listening on [::]%lo:236 (fd 6)
Feb 18 01:48:34 mail kopano-server[837]: Listening on unix:/var/run/kopano/prio.sock (fd 7)
Feb 18 01:48:34 mail kopano-server[837]: Listening on unix:/var/run/kopano/server.sock (fd 8)
Feb 18 01:48:34 mail kopano-server[837]: Audit logging not enabled.
Feb 18 01:48:34 mail kopano-server[837]: Starting kopano-server version 10.0.1 (pid 837 uid 998)
Feb 18 01:48:34 mail kopano-server[837]: Using epoll events
Feb 18 01:48:34 mail kopano-server[837]: Re-using fd 5 for 0.0.0.0%lo:236
Feb 18 01:48:34 mail kopano-server[837]: Re-using fd 6 for [::]%lo:236
Feb 18 01:48:34 mail kopano-server[837]: Re-using fd 7 for unix:/var/run/kopano/prio.sock
Feb 18 01:48:34 mail kopano-server[837]: Re-using fd 8 for unix:/var/run/kopano/server.sock
Feb 18 01:48:34 mail kopano-server[837]: Connection to database 'kopano' succeeded
Feb 18 01:48:34 mail kopano-server[837]: Using the "files_v2" attachment storage backend
Feb 18 01:48:34 mail kopano-server[837]: Setting cell cache size: 1073741824
Feb 18 01:48:34 mail kopano-server[837]: Setting object cache size: 16777216
Feb 18 01:48:34 mail kopano-server[837]: Setting indexedobject cache size: 33554432
Feb 18 01:48:34 mail kopano-server[837]: Setting quota cache size: 1048576
Feb 18 01:48:34 mail kopano-server[837]: Setting userdetails cache size: 26214400
Feb 18 01:48:34 mail kopano-server[837]: Querying database for searchfolders. This may take a while.
Feb 18 01:48:34 mail kopano-server[837]: Loading search folders.
Feb 18 01:48:34 mail kopano-server[837]: Done loading search folders.
Feb 18 01:48:34 mail kopano-server[837]: Startup succeeded on pid 837
Feb 18 01:48:45 mail kopano-server[837]: Synchronized user list

              Why is it still not working?

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @birduser last edited by

                @birduser could be related to https://jira.kopano.io/browse/KC-1692. Can you add log_level=6 to your config?

                @birduser said in LDAP user does not get a store "MAPI_E_NOT_FOUND":

                createuser_script = /usr/lib/kopano/userscripts/createuser

                FYI options that just use the default value do not need to be included in the config

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • birduser
                  birduser last edited by birduser

                  Hi @fbartels!

                  Thank you again for your help, I appreciate that!
                  I enabled log_level=6 and this are the logs:

                  Feb 18 14:04:33 mail kopano-server[839]: Auto-creating user (ext: login="admin" sig="1000")
Feb 18 14:04:33 mail kopano-server[839]: Running script `/usr/lib/kopano/userscripts/createuser`
Feb 18 14:04:33 mail kopano-server[839]: Running command: "/usr/lib/kopano/userscripts/createuser"
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: LDAP query in "dc=sxps,dc=it" failed: (&(&(kopanoAccount=1)(|(objectClass=User)(objectClass=Contact)))(|(sAMAccountName=))) (result=0x01, Operations error)
Feb 18 14:04:33 mail kopano-server[839]: K-1516: Unable to resolve unknown user "": ldap_search_ext_s: Operations error (0x00000001)
Feb 18 14:04:33 mail kopano-server[839]: /usr/lib/kopano/userscripts/createuser[915]: Executing "/usr/lib/kopano/userscripts/createuser.d/00createstore"...
Feb 18 14:04:33 mail kopano-server[839]: Command "/usr/lib/kopano/userscripts/createuser" ran successfully
Feb 18 14:04:33 mail kopano-server[839]: Auto-creating user (ext: login="john" sig="1001")
Feb 18 14:04:33 mail kopano-server[839]: Running script `/usr/lib/kopano/userscripts/createuser`
Feb 18 14:04:33 mail kopano-server[839]: Running command: "/usr/lib/kopano/userscripts/createuser"
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: LDAP query in "dc=sxps,dc=it" failed: (&(&(kopanoAccount=1)(|(objectClass=User)(objectClass=Contact)))(|(sAMAccountName=))) (result=0x01, Operations error)
Feb 18 14:04:33 mail kopano-server[839]: K-1516: Unable to resolve unknown user "": ldap_search_ext_s: Operations error (0x00000001)
Feb 18 14:04:33 mail kopano-server[839]: /usr/lib/kopano/userscripts/createuser[917]: Executing "/usr/lib/kopano/userscripts/createuser.d/00createstore"...
Feb 18 14:04:33 mail kopano-server[839]: Command "/usr/lib/kopano/userscripts/createuser" ran successfully
Feb 18 14:04:33 mail kopano-server[839]: Auto-creating user (ext: login="joe" sig="1002")
Feb 18 14:04:33 mail kopano-server[839]: Running script `/usr/lib/kopano/userscripts/createuser`
Feb 18 14:04:33 mail kopano-server[839]: Running command: "/usr/lib/kopano/userscripts/createuser"
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:33 mail kopano-server[839]: LDAP query in "dc=sxps,dc=it" failed: (&(&(kopanoAccount=1)(|(objectClass=User)(objectClass=Contact)))(|(sAMAccountName=))) (result=0x01, Operations error)
Feb 18 14:04:33 mail kopano-server[839]: K-1516: Unable to resolve unknown user "": ldap_search_ext_s: Operations error (0x00000001)
Feb 18 14:04:33 mail kopano-server[839]: /usr/lib/kopano/userscripts/createuser[919]: Executing "/usr/lib/kopano/userscripts/createuser.d/00createstore"...
Feb 18 14:04:33 mail kopano-server[839]: Command "/usr/lib/kopano/userscripts/createuser" ran successfully
Feb 18 14:04:44 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:44 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock
Feb 18 14:04:44 mail kopano-server[839]: PurgeCache 0x1e00 took 0 ms
Feb 18 14:04:44 mail kopano-server[839]: Synchronized user list
Feb 18 14:04:44 mail kopano-server[839]: Accepted incoming connection from file:///var/run/kopano/server.sock

                  As you said, It is nearly identical with the log files of the bug you mentioned and I guess that’s exactly where I am stuck.

                  Have you got an Idea when the bug will be fixed?

                  1 Reply Last reply Reply Quote 0
                  • jengelh
                    jengelh Banned last edited by jengelh

                    “Soon”, for some definition of soon…Done.

                    1 Reply Last reply Reply Quote 0
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