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    ics.py AttributeError: 'NoneType' object has no attribute 'Value'

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    • hugo21212
      hugo21212 last edited by hugo21212

      Hi,

      I’m using the debian buster packages (after an upgrade von zarafa) and get the following error in kopano-search / kopano-spamd logs. As far as I can say, something with a message seems to be wrong.

      Is there a way to find out what and which message causes the problem? Perhaps I can delete the message.

      kopano-fsck showed no error.

      Thank you for your help!

      SOLVED by @genesis74 : use https://kb.kopano.io/display/WIKI/MySQL+data+recovery to repair the tproperties table

      kopano-search:

      2019-09-09 10:04:48,954 - search - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 118, in ImportMessageChange
    store_entryid = PpropFindProp(props, PR_STORE_ENTRYID).Value
AttributeError: 'NoneType' object has no attribute 'Value'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 103, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_search/__init__.py", line 393, in incremental_sync
    new_state = self.server.sync(importer, self.state, log=self.log)
  File "/usr/lib/python3/dist-packages/kopano/server.py", line 806, in sync
    return _ics.sync(self, self.mapistore, importer, state, max_changes, window=window, begin=begin, end=end, stats=stats)
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 272, in sync
    (steps, step) = exporter.Synchronize(step)
  File "/usr/lib/python3/dist-packages/MAPICore.py", line 1906, in Synchronize
    return _MAPICore.IExchangeExportChanges_Synchronize(self, INOUT)
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 134, in ImportMessageChange
    self.log.error('could not process change for entryid %s (%r):', _benc(entryid.Value), props)
AttributeError: 'NoneType' object has no attribute 'Value'

      kopano-spamd

      2019-09-09 10:02:13,939 - spamd - ERROR - could not process change for entryid None ([SPropValue(0x65E00102, b'\x9e\x82\x04r\x9bIA\xe9\x8f\x0fm\x10C5\xef\xbc\x00\xa3\x02\x00\x00\x00'), SPropValue(0x65E10102, b'\x9e\x82\x04r\x9bIA\xe9\x8f\x0fm\x10C5\xef\xbc\xdc\x1c\x00\x00\x00\x00')]):
2019-09-09 10:02:13,939 - spamd - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 121, in ImportMessageChange
    item = _item.Item()
AttributeError: 'NoneType' object has no attribute 'Value'

      Debian packages:

      Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name                        Version       Architecture Description
+++-===========================-=============-============-=======================================================
ii  kopano-backup               8.7.0-3       all          Complete and feature rich groupware solution - backup
un  kopano-client               <none>        <none>       (no description available)
ii  kopano-common               8.7.0-3       all          Complete and feature rich groupware solution - common f
ii  kopano-contacts:amd64       8.7.0-3       amd64        Complete and feature rich groupware solution - contact 
ii  kopano-core                 8.7.0-3       all          Metapackage to install the Kopano Core stack
ii  kopano-dagent               8.7.0-3       amd64        Complete and feature rich groupware solution - delivery
ii  kopano-gateway              8.7.0-3       amd64        Complete and feature rich groupware solution - POP3 and
ii  kopano-ical                 8.7.0-3       amd64        Complete and feature rich groupware solution - CalDAV a
ii  kopano-libs:amd64           8.7.0-3       amd64        Complete and feature rich groupware solution - Free/Bus
ii  kopano-monitor              8.7.0-3       amd64        Complete and feature rich groupware solution - quota mo
ii  kopano-search               8.7.0-3       all          Complete and feature rich groupware solution - indexer
ii  kopano-server               8.7.0-3       amd64        Complete and feature rich groupware solution - server c
ii  kopano-spamd                8.7.0-3       all          Complete and feature rich groupware solution - Spam dae
ii  kopano-spooler              8.7.0-3       amd64        Complete and feature rich groupware solution - email sp
ii  kopano-utils                8.7.0-3       amd64        Complete and feature rich groupware solution - admin to
un  kopano-webapp               <none>        <none>       (no description available)
ii  kopano-webapp-apache2       3.5.2+dfsg1-1 all          WebApp for the Kopano Collaboration Platform - Apache2
ii  kopano-webapp-common        3.5.2+dfsg1-1 all          WebApp for the Kopano Collaboration Platform - common f
ii  kopano-webapp-folderwidgets 3.5.2+dfsg1-1 all          Kopano WebApp folder widgets plugin
un  kopano-webapp-lighttpd      <none>        <none>       (no description available)
un  kopano-webapp-nginx         <none>        <none>       (no description available)
      1 Reply Last reply Reply Quote 0
      • hugo21212
        hugo21212 last edited by

        Anyone any idea how to investigate this problem?

        Here my /etc/kopano/search.cfg:

        log_method = file
log_level = 6
log_file = /var/log/kopano/search.log
log_timestamp = yes
index_attachments = yes
index_attachment_max_size = 5M
        fbartels 1 Reply Last reply Reply Quote 0
        • felixvictor
          felixvictor last edited by

          Can confirm same error with versions

          • 8.7.82.88
          • 8.7.83.94.c8e3587

          Both on Debian 10.

          1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @hugo21212 last edited by

            Hi @hugo21212,

            as you are using the Debian packaging of Kopano I would recommend posting on the Debian mailinglist. Seems some dependencies are missing.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            1 Reply Last reply Reply Quote 0
            • hugo21212
              hugo21212 last edited by

              Hi @fbartels,

              thank you. If I would know which dependencies, I could try to find them. But the log files don’t help in this regard, which makes the analysis difficult.

              Do you have an idea what may be missing?

              PpropFindProp(props, PR_STORE_ENTRYID) does not return anything (or at least None - but I’m not a python programmer). So the question is, what is causing it. If a dependency would be missing, I would expect an error, that python is missing a library, not that PpropFindProp (ingenious naming! :-)) doesn’t return anything.

              As I wrote: if it is message dependend, I could just delete the message or check what is not right with it.

              Thank you for your help!

              genesis74 1 Reply Last reply Reply Quote 0
              • genesis74
                genesis74 @hugo21212 last edited by

                Hi @hugo21212,

                I had quite similar (not identical) error messages in my search.log.

                2019-10-11 20:28:59,884 - search - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 130, in ImportMessageChange
    self.importer.update(item, flags)
  File "/usr/lib/python3/dist-packages/kopano_search/__init__.py", line 312, in update
    self.queue((0, item.storeid, item.folder.entryid))
AttributeError: 'NoneType' object has no attribute 'entryid'

                In my case it turned out to be a database problem. I identified truncated entries in the tproperties table.

                After thoroughly backing up the database I followed these steps in the Kopano Wiki to rebuild the tproperties table. At first glance this was successful. At least a full rebuild of the search index went through without a single error message in the log.

                hugo21212 1 Reply Last reply Reply Quote 0
                • hugo21212
                  hugo21212 @genesis74 last edited by

                  Hi @genesis74,

                  thank you very much for your help! It indeed helped!

                  1 Reply Last reply Reply Quote 0
                  • weini
                    weini last edited by

                    I´m having the same issues with the nigthlies:
                    kopano-search 8.7.85.51.2bf02c781-0+193.1

                    Nov 25 07:42:51 nas2 kopano-search[32965]: 2019-11-25 07:42:51,861 - search - ERROR - Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 119, in ImportMessageChange
    store_entryid = PpropFindProp(props, PR_STORE_ENTRYID).Value
AttributeError: 'NoneType' object has no attribute 'Value'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 102, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_search/__init__.py", line 362, in incremental_sync
    new_state = self.server.sync(importer, self.state, log=self.log)
  File "/usr/lib/python3/dist-packages/kopano/server.py", line 1049, in sync
    window=window, begin=begin, end=end, stats=stats)
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 316, in sync
    (steps, step) = exporter.Synchronize(step)
  File "/usr/lib/python3/dist-packages/MAPICore.py", line 1899, in Synchronize
    return _MAPICore.IExchangeExportChanges_Synchronize(self, INOUT)
  File "/usr/lib/python3/dist-packages/kopano/ics.py", line 142, in ImportMessageChange
    _benc(entryid.Value), props)
AttributeError: 'NoneType' object has no attribute 'Value'

                    I did the tproperties rebuild as suggested above, but this doesn´t cure the issue for me.

                    1 Reply Last reply Reply Quote 0
                    • weini
                      weini last edited by

                      It seems that I only get the issue when I´ve set
                      enable_enhanced_ics = no in server.cfg

                      1 Reply Last reply Reply Quote 0
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