Emails not send , kept in draft folder.

alpenwoof

HI, I have upgraded to latest Kopano version , and , emails are not send anymore. emails I create out of my store , (my accout) are send - not always - amd emails I send in my name from other inbox are never send. they dont even get saved - not found-

This is the message I get from within Webapp

MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/core/class.operations.php:1855Stack trace:#0 /usr/share/kopano-webapp/server/includes/core/class.operations.php(1855): mapi_msgstore_openentry(Resource id #12, '\x00\x00\x00\x00\x02\e\x01\xD8\xC2\xC2G1\x94W\xC8...')#1 /usr/share/kopano-webapp/server/includes/modules/class.createmailitemmodule.php(299): Operations->openMessage(Resource id #12, '\x00\x00\x00\x00\x02\e\x01\xD8\xC2\xC2G1\x94W\xC8...')#2 /usr/share/kopano-webapp/server/includes/modules/class.createmailitemmodule.php(348): CreateMailItemModule->getSourceMsgInfo(Array)#3 /usr/share/kopano-webapp/server/includes/modules/class.createmailitemmodule.php(138): CreateMailItemModule->setReplyForwardInfo(Array)#4 /usr/share/kopano-webapp/server/includes/modules/class.itemmodule.php(202): CreateMailItemModule->save(Resource id #12, '\x00\x00\x00\x00\x02\e\x01\xD8\xC2\xC2G1\x94W\xC8...', '\x00\x00\x00\x00\x02\e\x01\xD8\xC2\xC2G1\x94W\xC8...', Array)#5 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): ItemModule->execute()#6 /usr/share/kopano-webapp/kopano.php(145): JSONRequest->execute('{"zarafa":{"cre...')#7 {main}

Any help apprcaited, a.le services are running, I have really no idea.

Peter

fbartels

Hi @alpenwoof,

can you also specify the exact versions that you are running now and optionally that you were running before? These versions usually look like 8.7.81.48.39640ec78-0+233.1 or 3.5.7.2298+1289.1.

Potentially helpful could also be the logging from kopano-spooler.

PS: this forum uses markdown syntax for formatting (or you could use the buttons for this in the editor) I have adapted your code block for this.

alpenwoof

Hi Felix,

this is what apt-cache policy kopano-webapp says,

Installed: 3.5.7.2298+1289.1
Candidate: 3.5.7.2298+1289.1
Version table:
*** 3.5.7.2298+1289.1 100

I have no idea what was there before, spooler.log just reads “Starting kopano-spooler”

alpenwoof

@alpenwoof said in Emails not send , kept in draft folder.:

Hi Felix,

this is what apt-cache policy kopano-webapp says,

Installed: 3.5.7.2298+1289.1
Candidate: 3.5.7.2298+1289.1
Version table:
*** 3.5.7.2298+1289.1 100

I have no idea what was there before, spooler.log just reads “Starting kopano-spooler”

Here we are again with the error

MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/core/class.operations.php:1855Stack trace:#0 /usr/share/kopano-webapp/server/includes/core/class.operations.php(1855): mapi_msgstore_openentry(Resource id #15, '\x00\x00\x00\x00\x8A\xBB\x9C,\xFDyE\x87\x94\xA8\x13...')#1 /usr/share/kopano-webapp/server/includes/modules/class.createmailitemmodule.php(108): Operations->openMessage(Resource id #15, '\x00\x00\x00\x00\x8A\xBB\x9C,\xFDyE\x87\x94\xA8\x13...', false)#2 /usr/share/kopano-webapp/server/includes/modules/class.itemmodule.php(199): CreateMailItemModule->save(Resource id #12, '\x00\x00\x00\x00\x02\e\x01\xD8\xC2\xC2G1\x94W\xC8...', false, Array)#3 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): ItemModule->execute()#4 /usr/share/kopano-webapp/kopano.php(145): JSONRequest->execute('{"zarafa":{"cre...')#5 {main}

fbartels

@alpenwoof no, I am not talking about webapp, but e.g. kopano-server.

alpenwoof

@fbartels here we go,

kopano-server:
Installed: 8.7.81.26.cb837b4b9-0+227.1
Candidate: 8.7.81.26.cb837b4b9-0+227.1
Version table:
*** 8.7.81.26.cb837b4b9-0+227.1 100
100 /var/lib/dpkg/status

alpenwoof

@alpenwoof said in Emails not send , kept in draft folder.:

@fbartels here we go,

kopano-server:
Installed: 8.7.81.26.cb837b4b9-0+227.1
Candidate: 8.7.81.26.cb837b4b9-0+227.1
Version table:
*** 8.7.81.26.cb837b4b9-0+227.1 100
100 /var/lib/dpkg/status

I suppose I will have to downgrade the core, as read in aother tread, dealing with the same.