Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Issue with german special chars

    General usage of Z-Push
    3
    7
    528
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • arndtw
      arndtw last edited by

      We have a strange problem since update of z-push and kopano core. We have some Outlook 2016 clients with active sync.
      Names with special character (äüö etc) are garbled with outlook in the webapp and on mobile devices the characters are ok.

      The issue seems to be only with old users.
      I created a new user with those characters to test, there is no problem.

      Hünz Häöß is the new user. If you send mail to him, in “gesendete Objekte” all is fine.
      If you sent a mal to an old user, there is garbage in the name.

      umlaute.PNG

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @arndtw last edited by

        @arndtw said in Issue with german special chars:

        since update of z-push and kopano core

        can you specify from which version to which newer version you updated? Please also include the version of vmime.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • arndtw
          arndtw last edited by

          kopano-server:amd64 (8.6.9.0-0+24.1, 8.7.1.0-0+1.1),
          z-push-kopano:amd64 (2.4.5+0-0, 2.5.0+0-0)

          ii libvmime-kopano1 0.9.2.50+12.1 amd64 Library for working with MIME messages and IMAP/POP/SMTP

          Is that the information you need?

          1 Reply Last reply Reply Quote 0
          • Manfred
            Manfred Kopano last edited by

            Hi arndtw,

            are the special chars only broken in the sent items folder of the sender? Are they correct for the recipient?

            Did you also update Outlook recently?

            Manfred

            1 Reply Last reply Reply Quote 0
            • arndtw
              arndtw last edited by

              Broken characters appear in every folder. If i receive a mail from an old user the chars are garbled, from an new user the chars are ok.

              Outlook has not been updated.

              1 Reply Last reply Reply Quote 0
              • Manfred
                Manfred Kopano last edited by

                Hi arndtw,

                we were able to reproduce the issue and are investigating it.

                Manfred

                fbartels 1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano @Manfred last edited by

                  @arndtw the ticket to follow this up with is https://jira.kopano.io/browse/KC-1506. please check there for status updates.

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post