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    Print mail - blank page

    Kopano DeskApp
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    • chackl
      chackl last edited by

      Hello!

      I have a problem at one user.
      After an Update of Deskapp from 1.7.0 to 1.9.0 the print putton does open a preview window, but it does show me a blank (Some footer and header is conained, but the mail is not shown in it)
      I Just saw, that i do not have this problem with the same version.
      On both PCs it is working like normal in Chrome and Chromium
      I tried to clear the cache of Deskapp but it did not help - we downgraded to 1.7.0 and it works again. Any hints you could give me what i should try to do?

      Thank you, C.Hackl

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      • marty
        marty Kopano (Inactive) last edited by

        @chackl said in Print mail - blank page:

        er.
        After an Update of Deskapp from 1.7.0 to 1.9.0 the print putton does open a preview window, but it does show me a blank (Some footer and header is conained, but the mail is not shown in it)

        Upgrade your DeskApp and WebApp to a latest version
        This was addressed a while back.

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

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        • chackl
          chackl last edited by

          Hello!

          Thanks for reply!

          I just checked everything:
          We have a basic subscription installed on Univention. I have added the Serial-Key of Kopano in Univention App Center.

          Our Versions:
          WebApp: 3.4.22.1782+80.1
          Kopano Core: 8.6.8
          Z-Push: 2.4.4+0-0

          Univention tells me that there are no app-Center Updates. Is there anything i have to do manual that Kopano gets it’s update in Univention if you have entered a serial?

          Thank you, C.Hackl

          fbartels 1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @chackl last edited by

            hi @chackl,

            @chackl said in Print mail - blank page:

            Univention tells me that there are no app-Center Updates

            the process is explained in detail at https://kopano.com/blog/staying-up-to-date-with-kopano-releases-on-ucs/

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

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            • chackl
              chackl last edited by chackl

              Hello!

              After some research i found out that (somehow) the files in “/etc/univention/templates/files/etc/apt/sources.list.d/” had a wrong name / suffix.

              I could fix this, commit the UCR and now i see the updates :)
              I’ll update this night.

              Thanks!

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