Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
You posted about two hours ago - give people a chance to respond! It’s Community forum - most people are probably at work at this hour.
And in two hours there have been plenty of unhelpful responses about how I’m so wrong to not be paying for support, how I’m using the wrong OS or whatever and zero responses of someone actually interested in fixing the installation issues. I had no expectation of a fast response, but I got them. They were just unhelpful and unfriendly. Telling me to use “a different OS” no matter what I choose, is not someone helping. Arguing that if I want a solid OS to install on that I’d better pay is just rude. If you have nothing helpful or nice to say, why keep posting? You aren’t helping me, nor are you making the community look good.
Telling people to pay up if they want help when I’m just looking for the most casual community support I would get from any other community, including other communities about Kopano, is a bit ridiculous and tells me loads about how little you think of the product. You’ve made your opinion clear and are making me feel that it was really good that we tested out the community.
Other communities had more discussion about Kopano than it appears Kopano has had ever. Asking the Kopano community to be the top community for Kopano issues, I am shocked, was too much of an expectation as well.
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I’m very sure that you are the only person who thinks I’m pushing you into buying support. I’m merely telling you that it is available and pointing out that if you want instant answers, you can’t expect that from a community forum. If you are polite, no doubt when people have a chance, they will look into your problem and help you.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Indeed I am a Kopano community user and I have always been happy.
I do my best to help the community and Kopano in the (rare) occasions I find bugs I have found both Kopano and the community always extremely helpful and I have today no reported issues.
@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I do my best to help the community and Kopano in the (rare) occasions I find bugs I have found both Kopano and the community always extremely helpful and I have today no reported issues.
To be fair, if you look through the community history, there is essentially no activity. We’ve had so many more posts on ML about Kopano today and in this thread today than Kopano has ever had before. If you look through the threads for support, there isn’t much good or bad, there just isn’t much there.
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I think your behaviour as set out in my previous post fully explains the treatment you have received here. And yet again you are putting words into my mouth. You are deluding nobody but yourself. And I bet that no forum will give you instant answers especially if you are as rude there are you are in here. I note that you are being equally rude and disingenuous elsewhere and surprise surprise you didn’t make any progress there either!!
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Trust me, when I needed help, I got it either from the zarafa (now kopano) forums or from zarafa/kopano directly. They have been the most helpful people I ever had to deal with.
I think you should tone down your attitude a little and perhaps you will see people actually helping you.
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Trust me, when I needed help, I got it either from the zarafa (now kopano) forums or from zarafa/kopano directly. They have been the most helpful people I ever had to deal with.
I think you should tone down your attitude a little and perhaps you will see people actually helping you.
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
I’m sorry if my attitude comes across incorrectly. I thought that I asked very simple questions and only expected some helpful guidance. If you look at my questions, my key questions were…
- I tried CentOS as the docs suggest, the install doesn’t work (no one has responded about this.)
- I then tried Ubuntu 16.10 (current, supported by Canonical) and it didn’t work. Wasn’t expecting them too, was just hopeful that Ubuntu was supported but not mentioned (16.04 wasn’t in the docs till this morning, by the way) - so I posted about that too… but the response was just that I should be on CentOS 7… which we already knew didn’t work.
- I posted about needing help finding the distro that would work and would meet standard production criteria.
- I posted about an Ubuntu 16.04 issue, and that was corrected. But we won’t run that in production, so that was just us being helpful.
I tried posting for normal assistance but kept getting a run around, told to do something else ignoring that those things didn’t work or suggestions that I should be paying if I wanted things to work. How would it be expected that my responses should sound? Not one actually helpful thing has been recommended yet that I’ve seen. I understand that that might take some time, but I didn’t ask it to be any faster.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
If you go around telling everyone off, the least you will find is someone who is interested or actually wanting to spend their precious time to help you.
Just to be clear, I have found the responses to be 100% helpful, just not in the way that Kopano would want. The only reason that I took the time to post here was at your request to test out the quality of the community and its responses. That was far more important at this stage than getting a working install up and running (which we have, just not on an OS we are comfortable with.)
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I think your behaviour as set out in my previous post fully explains the treatment you have received here. And yet again you are putting words into my mouth. You are deluding nobody but yourself. And I bet that no forum will give you instant answers especially if you are as rude there are you are in here. I note that you are being equally rude and disingenuous elsewhere and surprise surprise you didn’t make any progress there either!!
@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I think your behaviour as set out in my previous post fully explains the treatment you have received here. And yet again you are putting words into my mouth. You are deluding nobody but yourself. And I bet that no forum will give you instant answers especially if you are as rude there are you are in here. I note that you are being equally rude and disingenuous elsewhere and surprise surprise you didn’t make any progress there either!!
I apologize if I put words in your mouth. Your initial response that if I wanted a supported OS that I needed to pay for it sounded like you thought that I should be paying if I wanted to use a production ready OS. I still don’t know what else you meant, but maybe I jump to the conclusion.
I actually made great progress where you are thinking I did. We were evaluating the product and the evaluation process worked perfectly. You will note that we have and have had Kopano up and running, that was never the issue. I never said that that was a problem.
I think you are confusing the goals. The goal was not to “get it running” but to evaluate the product. And it was extremely successful and my team has confirmed this. You have actually been quite helpful.
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@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I’m very sure that you are the only person who thinks I’m pushing you into buying support. I’m merely telling you that it is available and pointing out that if you want instant answers, you can’t expect that from a community forum.
But why did you feel that I needed instant answers? Did I say something to make you feel that way? I just posted here with the information about what we needed for our evaluation and the issues we had with different tests. I don’t think that I posted anything to imply that it was time sensitive or that I had some expectation of speed. If I did, I’m sorry, that was not my intent.
We work odd hours and did not plan to post in the community until we were requested to do so. So we had several saved up issues to report, perhaps posting them all at once gave that appearance? I did not mean to.
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@scottalanmiller your first bump to https://forum.kopano.io/topic/47/kopano-core-install-fails-on-centos-7-due-to-missing-package surely felt like you expected some form of sla for replies.
Regards Felix
Resources:
https://kopano.com/blog/how-to-get-kopano/
https://documentation.kopano.io/
https://kb.kopano.io/Support overview:
https://kopano.com/support/ -
@fbartels said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
@scottalanmiller your first bump to https://forum.kopano.io/topic/47/kopano-core-install-fails-on-centos-7-due-to-missing-package surely felt like you expected some form of sla for replies.
That bump was after this point, quite a bit after - an hour and a half after, in fact. That bump was specifically because I was being berated in this thread and the other one asking about OS releases and people were ignoring the CentOS thread which explained those two and made the posts that I was getting here feel rude (like telling me to use something from the support matrix - when the thing from the support matrix had failed.) The bump was my response to what I felt was people being rude and trying to push me to pony up to be in this community (or to run a solid OS).
Does that help to explain my frustration? I was not the one injecting the feeling of urgency.
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The issue that I have is that there seems to be a lot of urgency to jump on telling me that I’m wrong to want an enterprise OS, that I’m wrong to have tested one thing when another didn’t work, that I’m wrong in posting elsewhere, that I’m being too urgent - in reality, the message from this community feels like they are saying that we were wrong to try to evaluate Kopano for production use, I don’t know how else to take it. Everyone is happy to post that stuff. But nothing helpful posted (until you posted just a bit ago about clarification on the CentOS thread) for several hours. Yet lots of posts telling me that I’m wrong or rude for even asking for such a thing or that I should consider paying someone.
I was totally polite and professional and without urgency in my initial posts. I’ve already given the product a lot of effort and have a working install. No one asked about that, only wanted to point out where I was wrong for looking at this with an operational mindset (which alone answers the core questions that we were evaluating for. ) I never intended to come off as rude or impatient. Please read my posts, in order, and in context and I think that you will see that I was not being rude nor impatient in any way.
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@scottalanmiller yes, well… opinions are always expressed faster and easier than facts. No offense to either side of this little posting war here, btw.
Regards Felix
Resources:
https://kopano.com/blog/how-to-get-kopano/
https://documentation.kopano.io/
https://kb.kopano.io/Support overview:
https://kopano.com/support/ -
@Patrick said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
I’m very sure that you are the only person who thinks I’m pushing you into buying support. I’m merely telling you that it is available and pointing out that if you want instant answers, you can’t expect that from a community forum.
I’ve had it confirmed by other people watching this community to see how it responds that they did indeed think that you were telling us that we had to pay to get access to a working repo. They had mentioned it, but I waited to clarify with them before I confirmed that it was not just me. Again, sorry if you didn’t mean to imply paying for anything or urgency or that we had pushed for answers quickly - I think if you are going to mention that in the future you should have a disclaimer to say that you are just saying that as general information and not suggesting it for the use case because it comes across as stating that this community only helps if you pay, that asking a question at all is seen as having urgency and that the working package is only provided in the commercial release.
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I am not sure wha’ts so ambigous about this.
https://kopano.com/how-to-get-kopano/
It makes perfect sense to me… It is clear that the builds you get in the community are the nightly builds.
I very very seldomly (if ever) had issues running those.
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@fbartels said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
@scottalanmiller yes, well… opinions are always expressed faster and easier than facts. No offense to either side of this little posting war here, btw.
Yes, that’s why I was awaiting a technical response patiently. Only bumping to show the people who kept telling me to spend money (or kept bringing it up at least) where I had tried the recommended, documented path and failed because they kept acting like I had not.
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Given your attitude I am surprised you get anyone to reply at all.
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@mcostan said in Kopano Core Install Fails on Ubuntu 16.10 Due to Dependencies:
Given your attitude I am surprised you get anyone to reply at all.
Please go back and read this thread and show me where “this attitude” starts. If it doesn’t start before I was told to pay for support, then you have shown your hand. Go ahead, quote where I was rude before being told I had to pay.
I’ll see myself out. This community is unprofessional and has made it clear why there is no one posting here. I came here are your personal request to see what the community was like. Thanks for opening my eyes, I had no idea how bad it would be. There is no need to further the conversation. You’ve made it clear that it is pay to play here. That’s fine, it’s Kopano’s company and they can represent it however they like. We had already evaluated this product and it had failed our evaluation to Zimbra but you were so certain that this community could show how great it is and get things fixed that I conceded to post here… yet it’s nothing but trolls and one overwhelmed vendor rep who didn’t really help anything just attacking anyone that dares ask a question.
Unprofessional, unkind and rude. This is not how the community of a viable product behaves. Have a good day, enjoy running Kopano. You’ll not have to worry about our customers using it.
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There are several products on the market place and everyone is free to choose whichever they like.
The community model for zimbra works very differently to Kopano.
The Zimbra community edition gives you the same release as the paid for software, but all the advanced features (which personally would be the ones I need) are excluded and there is no way to get them!
Kopano gives you the advanced features but you get the nightly builds as opposed to the official release software.
Which one is better? It depends on the uses. I need the advanced features, therefore I choose Kopano (and in addition I prefer it anyway).
But in the same way as I do not think Zimbra is rubbish or their community doesn’t work or the product is bad or whatever, in the same way going around saying that people are unprofessional, unkind or anything else without even trying to be positive one isn’t going to give you much help either.
If you did spend the time to work with the Kopano community for a little bit, you will actually perhaps find the opposite.
Therefore by all means you should get the product you think is best and so will do the rest of the people in this world.
That’s indeed why there are many products on the market and they share the marketplace as one product doesn’t fit for all.
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I’ll close up here, as I don’t think something productive will still come out of it. I did a last reply at https://forum.kopano.io/topic/47/kopano-core-install-fails-on-centos-7-due-to-missing-package/8
