Upgrade core 11.0.1.2 to 11.0.2.41 - High search cpu usage

naspelupo

@zara-kopa I can confirm that a reboot of the mariadb server after starting kopano-search results in a normal cpu usage of both server and search again. On my installation I have a mail server and a maria-db server.
In the logfile numerous MAP_DISK_ERRORS as below and then mail and db server return to normal CPU

2021-08-25T06:58:16.291: [ERROR ] index0 - Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/kopano/log.py”, line 140, in log_exc
try: yield
File “/usr/lib/python3/dist-packages/kopano_search/init.py”, line 202, in main
if not self.indexed_folder(config, store, folder):
File “/usr/lib/python3/dist-packages/kopano_search/init.py”, line 173, in indexed_folder
path = folder.path
File “/usr/lib/python3/dist-packages/kopano/folder.py”, line 250, in path
subtree_entryid = self.store.subtree.entryid
File “/usr/lib/python3/dist-packages/kopano/store.py”, line 242, in subtree
return _folder.Folder(self, _benc(ipmsubtreeid))
File “/usr/lib/python3/dist-packages/kopano/folder.py”, line 145, in init
self.mapiobj
File “/usr/lib/python3/dist-packages/kopano/folder.py”, line 157, in mapiobj
self._mapiobj = self.store.mapiobj.OpenEntry(self._entryid,
File “/usr/lib/python3/dist-packages/MAPICore.py”, line 602, in OpenEntry
return _MAPICore.IMsgStore_OpenEntry(self, cbEntryID, lpInterface, ulFlags)
MAPI.Struct.MAPIErrorDiskError: MAPI error 80040116 (MAPI_E_DISK_ERROR)

naspelupo

@zara-kopa after 6 hours without issues, kopano-search is back at excessive cpu usage. Stopping kopano-search again…

zara-kopa

@naspelupo

yes you are rigth. Without any reason k-search results in a new high cpu usage. But in my enviroment this error starts only after reveral days and not in hours. I control my network with PRTG, and create an alarm for a persistent high cpu usage over 40% for longer then 2 hours. Then i stop and restart the MariaDB server for several minutes.
After that cpu usage is normal for nearly a week. Everything, included k-search, runs fine.
Actually i have no time to get deeper in this problem.
“Ja die Sache nervt, bringt aber meine Hardware nicht ins Nirwana”

grüßing
Zara-Kopa

icey

Hi All,
same here. Fresh installation, just 6 users added, no big data yet as it is not yet running in “production”.
Core 11.0.2.43, as soon as kopano-search is started the CPU is at round about 50% continually. A service kopano-search stop takes its time and then CPU drops to 1%, everything is fine.
In the log of k-search:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/kopano/log.py", line 140, in log_exc
    try: yield
  File "/usr/lib/python3/dist-packages/kopano_search/__init__.py", line 200, in main
    path = folder.path
  File "/usr/lib/python3/dist-packages/kopano/folder.py", line 250, in path
    subtree_entryid = self.store.subtree.entryid
  File "/usr/lib/python3/dist-packages/kopano/store.py", line 242, in subtree
    return _folder.Folder(self, _benc(ipmsubtreeid))
  File "/usr/lib/python3/dist-packages/kopano/folder.py", line 145, in __init__
    self.mapiobj
  File "/usr/lib/python3/dist-packages/kopano/folder.py", line 158, in mapiobj
    IID_IMAPIFolder, MAPI_MODIFY)
  File "/usr/lib/python3/dist-packages/MAPICore.py", line 602, in OpenEntry
    return _MAPICore.IMsgStore_OpenEntry(self, cbEntryID, lpInterface, ulFlags)
SystemError: <built-in function IMsgStore_OpenEntry> returned a result with an error set

Anyone an idea?
Thanks in advance
Icey

icey

Dear all,

does nobody has an idea how this could be fixed? It is weird, cause actually there is nearly nothing to be indexed by now. Nothing in attachements folder and also approxiametly 12 mails in all mailboxes.
Would be great if anybody could help.
What about the others? Probs solved?

Thanks in advance,
Icey

JungleMarc

I experience same issue.

I am not on mariadb, but on mysql.

My sql is not part of the same machine. I can confirm mysql is very stable and no performance issues. It does not appear the issue is with the database server.

On the application server for Kopano, yes I can reach high cpu usage for both kopano-server and kopano-search after several weeks of uptime.

My only workaround is a restart of kopano-server, kopano-search

How can we debug this further?

umgfoin

@icey said in Upgrade core 11.0.1.2 to 11.0.2.41 - High search cpu usage:

does nobody has an idea how this could be fixed?

Hello @icey ,
I fixed the possible cause some time ago, but didn’t have time to create a qualified PR, yet.
You can resolve the problem by replacing a few lines in /usr/lib/python3.6/site-packages/kopano_search-11.0.2-py3.6.egg/kopano_search/__init__.py (the exact path on your system depends on distribution, python- and kopano-version).
Take a look here.

bg,
umgfoin.

umgfoin

(the exact path on your system depends on distribution, python- and kopano-version).

In your case more likely to be found here: /usr/lib/python3/dist-packages/kopano_search/__init__.py
++umgfoin.

stan23

@umgfoin that did the trick, thanks a lot!

externa1

@umgfoin
works also for 8.7.23

rg
Christian

icey

Hi umgfoin,

THANKS a lot --> That did the needed magic ;)

Thanks.
Icey

Joost

@naspelupo Thank you for reporting this issue, I’ve created a ticket to track it:
https://jira.kopano.io/browse/KC-2005

And thanks to @umgfoin’s fix, I’ve also been able to quickly create a PR:
https://stash.kopano.io/projects/KC/repos/kopanocore/pull-requests/3559/overview

umgfoin

@joost said in Upgrade core 11.0.1.2 to 11.0.2.41 - High search cpu usage:

I’ve also been able to quickly create a PR:

Yeah - and an impressively minimalistic one ;-) …
Thanks!

zara-kopa

The fix from @umgfoin is great! Works for me either!

Thanks a lot.

naspelupo

Yep: fix did the trick. Load is normal again!
Many thanks for this!
_paul

nanathlor

This edit plus a reboot fixed the high CPU for me too, now CPU is negligible.

core-11.0.2.43

mhope

@umgfoin Thank you very much! That did the trick for me too :)
Kopano 11.0.2, running under Ubuntu 18.04 as LXC on QNAP NAS.

dev107

@umgfoin thank you so much. It also works in supported version 8.7.23 and Debian 10.

kapeleha

The fix also works for my environment: KC 8.7.23 and virtual ucs-4.4.8 on a QNAP NAS. Thx a lot ;-)

JungleMarc

I applied the patch. Thank you for getting this fixed. :)

index_processes = 1 in /etc/kopano/search.cfg

Made a big difference on system load during cache rebuild.

Marc