dagent 8.7.80.355 Unable to commit message: disk error (80040116) => Mailbox temporarily unavailable

irrlicht

part of server.log

 Jan  6 18:24:51 2019: [error  ] SQL [00000005] Failed: Incorrect string value: '\xF0\x9F\x91\x8D\x0D\x0A...' for column 'val_string' at row 32, Qu
ery Size: 32023, Query: "REPLACE INTO properties (hierarchyid,tag,type,properties.val_ulong,properties.val_string,properties.val_binary,properties.val
_double,properties.val_longint,properties.val_hi,properties.val_lo) VALUES(3540598,34257,30,null,'\"Sun, 6 Jan 2019 17:08:28 +0100\" \"Fwd: Doodle: Ci
sco: IT-Essentials

irrlicht

Perhaps a Problem with utf8 and 4 Bytes?
https://stackoverflow.com/questions/10957238/incorrect-string-value-when-trying-to-insert-utf-8-into-mysql-via-jdbc

MySQL with Kopano:

MariaDB [(none)]> SHOW VARIABLES LIKE  'char%';
+--------------------------+----------------------------+
| Variable_name            | Value                      |
+--------------------------+----------------------------+
| character_set_client     | utf8mb4                    |
| character_set_connection | utf8mb4                    |
| character_set_database   | utf8mb4                    |
| character_set_filesystem | binary                     |
| character_set_results    | utf8mb4                    |
| character_set_server     | utf8mb4                    |
| character_set_system     | utf8                       |
| character_sets_dir       | /usr/share/mysql/charsets/ |
+--------------------------+----------------------------+
8 rows in set (0.00 sec)

externa1

@fbartels

Hi Felix

I can confirm the same errors on some mails in dagent and kopano-core and mysql logs with Kopano 8.7 beta on UCS4.3

rg

Christian

fbartels

Thanks for the report @externa1. are you able to provide an eml of a mail causing this?

externa1

@fbartels

Hi Felix - you can download 2 examples from the link:

https://remote.ckc-it.at/nextcloud/index.php/s/yKBdkpb95xMfq65

rg
Christian

fbartels

Thanks @externa1. I have created https://jira.kopano.io/browse/KC-1376 to reproduce this and further look into this.

fbartels

@externa1 @irrlicht I managed to reproduce this issue on a local machine that was upgraded from the current final. For 8.7 we introduced support of utf8mb4 to allow additional characters (see https://jira.kopano.io/browse/KC-725).

Since that database conversion can take some time, we afterwards decided to decouple this from the server start. There is still one remaining pr (not yet merged because of test failures) that will address issues like yours above, when the conversion was not yet run.

The long term “fix” is to run kopano-dbadm usmp (when kopano-server is not running) to convert your database.

PS: small details to add here: if you create a new database this will of course be created with support for utf8mb4. its just old databases that need to be updated.

irrlicht

kopano-dbadm usmp

Thank you Felix,

solution works, mails are delivered - most of them spam :)

For reading “sleeping” mails in mailq from postfix there’s the tool “pfqueue” in the debian repository. It’s easier than postqueue- and postsuper-magic

externa1

@fbartels

Hi Felix,

yes that fixed my problem - all mails in postfix queue could be delivered now

rg
Christian

marnoeBT

i had the same problem.
kopano-dbadm usmp fixed that problem :)

thanks felix

@fbartels I had the same problem as well and kopano-dbadm usmp fixed it. However, when running the command I got the following error

Wed Jan  9 22:20:36 2019: [error  ] 0x556b9f65af88: SQL Failed: All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead, Query: "ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL"
Wed Jan  9 22:20:36 2019: [error  ] KDatabase::I_Update() query failed: "All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead", query: ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL
Wed Jan  9 22:20:36 2019: [error  ] dbadm: action failed: disk error (80000007)

DaveJ

This post is deleted!

DaveJ

Hello all, I had the same issue and could solve delivery problem with kopano-dbadm usmp!
Thanks a lot, I thought this could be a database nightmare, luckily it was a quick job.

But unfortunately I got the same error like @aurel - so I’m wondering what kind of future “behavior” I might notice :-/

kopano-dbadm usmp
Sun Jan 13 16:45:19 2019: [notice ] dbadm: executing action "usmp-column-shrink"
Sun Jan 13 16:45:19 2019: [notice ] usmp: discovering overly long named properties...
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "properties"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "tproperties"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "mvproperties"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "indexedproperties"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "singleinstances"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: purging long namedprops from "lob"...
Sun Jan 13 16:45:19 2019: [notice ] usmp: expunged 0 rows
Sun Jan 13 16:45:19 2019: [notice ] usmp: resizing names.namestring...
Sun Jan 13 16:45:19 2019: [notice ] usmp: resizing receivefolder.messageclass...
Sun Jan 13 16:45:20 2019: [notice ] usmp: resizing objectproperty.propname...
Sun Jan 13 16:45:20 2019: [notice ] usmp: resizing objectmvproperty.propname...
Sun Jan 13 16:45:20 2019: [notice ] usmp: resizing settings.name...
Sun Jan 13 16:45:20 2019: [notice ] dbadm: executing action "usmp-charset"
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "abchanges" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "acl" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "changes" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "deferredupdate" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "hierarchy" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "indexedproperties" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "lob" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "mvproperties" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "object" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "objectrelation" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "outgoingqueue" to utf8mb4...
Sun Jan 13 16:45:20 2019: [notice ] usmp: converting "properties" to utf8mb4...
Sun Jan 13 16:46:58 2019: [notice ] usmp: converting "receivefolder" to utf8mb4...
Sun Jan 13 16:46:58 2019: [notice ] usmp: converting "searchresults" to utf8mb4...
Sun Jan 13 16:46:58 2019: [notice ] usmp: converting "settings" to utf8mb4...
Sun Jan 13 16:46:58 2019: [notice ] usmp: converting "singleinstances" to utf8mb4...
Sun Jan 13 16:47:00 2019: [notice ] usmp: converting "stores" to utf8mb4...
Sun Jan 13 16:47:00 2019: [notice ] usmp: converting "syncedmessages" to utf8mb4...
Sun Jan 13 16:47:00 2019: [notice ] usmp: converting "syncs" to utf8mb4...
Sun Jan 13 16:47:00 2019: [notice ] usmp: converting "tproperties" to utf8mb4...
Sun Jan 13 16:49:33 2019: [notice ] usmp: converting "users" to utf8mb4...
Sun Jan 13 16:49:33 2019: [notice ] usmp: converting "versions" to utf8mb4...
Sun Jan 13 16:49:33 2019: [notice ] usmp: converting "objectproperty" to utf8mb4...
Sun Jan 13 16:49:33 2019: [error  ] 0x55e62988ef88: SQL Failed: All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead, Query: "ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL"
Sun Jan 13 16:49:33 2019: [error  ] KDatabase::I_Update() query failed: "All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead", query: ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL
Sun Jan 13 16:49:33 2019: [error  ] dbadm: action failed: disk error (80000007)

maybe it is because I use this database since a long time? > 8 years

+-------+-------+-------+----------+------------------+---------------------+
| major | minor | micro | revision | databaserevision | updatetime          |
+-------+-------+-------+----------+------------------+---------------------+
|     6 |    30 |     0 |    20002 |               29 | 2010-07-27 17:11:02 |

If I can support for further analyses, export things or whatever - please let me know

Cheers!
DaveJ

avalon

I have the same problem, for now I’ve rollback everything.
To my last working version 8.7.80.424.3b35b58f3-0+49.1

fbartels

@avalon which same problem? the “unable to commit” message or the sql error when running kopano-dbadm?

avalon

@fbartels After try to update with “kopano-dbadm usmp” I have the following issue:

Mon Jan 14 17:54:24 2019: [notice ] usmp: converting "versions" to utf8mb4...
Mon Jan 14 17:54:24 2019: [notice ] usmp: converting "objectproperty" to utf8mb4...
Mon Jan 14 17:54:24 2019: [error  ] 0x55697c529f90: SQL Failed: All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead, Query: "ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL"
Mon Jan 14 17:54:24 2019: [error  ] KDatabase::I_Update() query failed: "All parts of a PRIMARY KEY must be NOT NULL; if you need NULL in a key, use UNIQUE instead", query: ALTER TABLE `objectproperty` MODIFY COLUMN `propname` varchar(185) CHARACTER SET utf8mb4 BINARY DEFAULT NULL
Mon Jan 14 17:54:24 2019: [error  ] dbadm: action failed: disk error (80000007)

And no one can sign up anymore.

fbartels

“Sign up” as in “create a new account” or do you mean “sign in” as in “log in to an existing account”?

avalon

@fbartels I mean all existing accounts

irrlicht

Did you restart kopano-server? I haven’t yet, had the same errors in log and everything ist (still) working.

avalon

I have restarted the kopano-server several times, unfortunately without success.